Field Support Data Jobs

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1d ago

Professional Sales Data Analyst I

O'Reilly Automotive Stores Springfield, MO

Springfield, MO

1d ago

Full time Application Support Business Systems CRM

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Job Description

The Professional Sales Data Analyst I role at O’Reilly Automotive Stores supports Salesforce North America for Professional Sales, with an emphasis on operational excellence through testing, maintenance, and day-to-day end user support. Based in Springfield, MO, this onsite position covers hands-on Salesforce assistance across the United States, Mexico, and Canada, including mobile device support and cross-platform communications.

Working as part of the Salesforce support function, you will coordinate UAT testing, provide tablet and iPad help for common requests, and collaborate with the Professional Sales System Administrator to keep enhancements and updates properly documented and communicated. You will also translate technical details into Salesforce tickets submitted to Jira as directed by the System Admin.

Key Responsibilities

Perform UAT testing for all North America Salesforce instances, including the United States, Canada, and Mexico.
Provide iPad support for common basic requests and issues.
Deliver field support over phone and email for Salesforce and tablets.
Partner with the Professional Sales System Administrator to ensure Salesforce enhancements and updates are documented in SOP and that Fast Track training materials are updated.
Submit Salesforce tickets to Jira using technical details provided by the System Admin.
Send communications requested by the System Admin regarding system updates, outages, training materials, and TSM Conference Calls.
Attend required Salesforce group meetings, including morning touch base and sprint planning, to support project context.
Assist with administrative tasks within the department as necessary.
Complete other duties as assigned.

Required Qualifications

High school diploma or equivalent (GED).
Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
Strong written and verbal communication skills.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.).
Knowledge of the automotive industry.

Technologies

Salesforce
Jira
iPad
Tablets
Microsoft Office (Word, Excel, PowerPoint, etc.)

Benefits

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions starting day one
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Preferred

O’Reilly store or similar retail experience.
Technical training or schooling.
Bilingual proficiency in Spanish or French, and English.

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