Vendor Management Data Jobs

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Today

Data Analyst

Capgemini Boston, MA

Boston, MA

Today

$29 - $45/hr Contract Cloud Platform Cloud Platforms Data Analysis

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Job Description

Capgemini is hiring a Data Analyst to support payment hardware and software, working across payment terminals, vendors, and cross-functional teams in an onsite contract role in Boston.

Responsibilities

Review debug logs and datasets to isolate root cause and coordinate fixes with vendors as needed.
Support troubleshooting for payment terminal tools and payment-related issues tied to payment hardware/software.
Occasionally assist with configuring, deploying, supporting, and improving payment solutions and hardware for Dunkin and Baskin-Robbins brands.
Maintain and update technical documentation, including processes, workarounds, and newly implemented solutions.
Update and maintain a knowledge base to reflect changes and operational learnings.
Act as a liaison between technical and non-technical teams to ensure alignment on issues and priorities.
Partner with vendor and product teams to complete and enhance integration efforts.
Collaborate with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations, especially during integration pilot phases.
Communicate issues, status updates, action items, and risks to the management team.

Requirements

Strong experience working with Verifone payment terminals and tools (experience with VHQ is a plus).
Experience in Hospitality and the Payment domain.
3+ years working experience supporting payment hardware/software.
Experience or familiarity leveraging/managing AI tools; the role will heavily utilize CoPilot.
Technical knowledge of payment integration with POS and Web & Mobile solutions, including mobile and cloud-based technologies (example: Azure).
Familiarity with payment instruments such as credit/debit cards, including rules and regulations, plus credit card tokenization processes.
2+ years experience consulting with cross-functional teams.
Strong analytical skills for root cause analysis, trend identification, data research and analysis, and issue resolution, including interpreting policies/procedures/laws/regulations.
Experience negotiating with payment processors (example: Fiserv is a plus).
Strong technical problem-solving skills with ability to adapt quickly and acknowledge/own issues.
Verbal, written, and interpersonal communication skills, including communicating complex technical topics to non-technical audiences.
Ability to self-start, plan next steps independently, and respond promptly to maintain open and timely communication.
Experience with large-scale implementation of applications, infrastructure, or databases related to restaurant operations and associated technologies.
Understanding application/integration testing, performance monitoring, and testing strategies to communicate effectively with QA teams.
Proven ownership and accountability in leading highly visible enterprise and line-of-business programs.
Client-focused track record, able to interact with internal and external clients.
Ability to handle multiple projects and assignments in a complex, fast-paced environment.
Familiarity with AI tools and emerging technologies is a plus to support process improvements, troubleshooting efficiency, documentation, and operational effectiveness.

Technologies

Verifone
VHQ
AI tools
CoPilot
POS
Web
Mobile
Azure
credit/debit cards
credit card tokenization processes
Fiserv

Benefits

Medical
Dental
Vision
Retirement benefits

Location: Boston, MA, United States (onsite)
Employment type: contract
Pay: USD 29 - 45 per hourly
Experience: 3 years minimum

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