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PLM AI Engineer

Wipro Limited Sunnyvale, CA

Sunnyvale, CA

Today

$60k - $140k/yr Full time Backend Developer Python Agentic Ai

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Job Description

The role focuses on designing and implementing an AI-powered support bot and agentic workflows for Hypercare query resolution. You will build retrieval-augmented capabilities that draw from multiple enterprise sources and deliver responses through Python-based backend services, aligned with Apple security and governance requirements.

Role Overview

As a PLM AI Engineer at Wipro Limited, you will create a web/chat-based support experience for resolving Hypercare questions. The work includes implementing RAG and multi-source retrieval pipelines, integrating PLM (Teamcenter) systems, and ensuring the overall solution meets Apple security, governance, and AI platform constraints. The position is based in Sunnyvale, California (onsite).

Key Responsibilities

Design and build an AI-powered support bot for Hypercare query resolution using a web/chat-based interface.
Develop agentic workflows that retrieve and synthesize answers from past incident tickets, knowledge bases and documentation, and PLM (Teamcenter) systems.
Implement RAG / multi-source retrieval pipelines to support contextual and accurate responses.
Build APIs and backend services using Python with FastAPI and Apple-approved AI frameworks.
Ensure compliance with Apple security, governance, and AI platform constraints.
Collaborate with Hypercare, PLM, and support teams to continuously improve response accuracy.

Required Qualifications

Mandatory skills: AI for Product Software Engineering.
Experience: 3-5 years (minimum 3 years).

Technologies & Tools

Python
FastAPI
RAG / multi-source retrieval
Apple-approved AI frameworks
Teamcenter
Web/chat-based applications

Compensation

USD 60,000 - 140,000 per year.

Benefits

Full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options

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