PLM AI Engineer

The role focuses on designing and implementing an AI-powered support bot and agentic workflows for Hypercare query resolution. You will build retrieval-augmented capabilities that draw from multiple enterprise sources and deliver responses through Python-based backend services, aligned with Apple security and governance requirements.

Role Overview

As a PLM AI Engineer at Wipro Limited, you will create a web/chat-based support experience for resolving Hypercare questions. The work includes implementing RAG and multi-source retrieval pipelines, integrating PLM (Teamcenter) systems, and ensuring the overall solution meets Apple security, governance, and AI platform constraints. The position is based in Sunnyvale, California (onsite).

Key Responsibilities

• Design and build an AI-powered support bot for Hypercare query resolution using a web/chat-based interface.
• Develop agentic workflows that retrieve and synthesize answers from past incident tickets, knowledge bases and documentation, and PLM (Teamcenter) systems.
• Implement RAG / multi-source retrieval pipelines to support contextual and accurate responses.
• Build APIs and backend services using Python with FastAPI and Apple-approved AI frameworks.
• Ensure compliance with Apple security, governance, and AI platform constraints.
• Collaborate with Hypercare, PLM, and support teams to continuously improve response accuracy.

Required Qualifications

• Mandatory skills: AI for Product Software Engineering.
• Experience: 3-5 years (minimum 3 years).

Technologies & Tools

• Python
• FastAPI
• RAG / multi-source retrieval
• Apple-approved AI frameworks
• Teamcenter
• Web/chat-based applications

Compensation

USD 60,000 - 140,000 per year.

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options