Customer Service Automation Data Jobs

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Associate AI Engineer

T-Mobile USA, Inc. Bellevue, WA

Bellevue, WA

Today

$81k - $161k/yr Full time Ai Engineering Ai Model Optimization Ai Systems Architecture

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Job Description

T-Mobile offers a strong compensation package built for long-term growth, along with benefits that support your health, family, and ongoing learning. This onsite role in Bellevue, WA focuses on developing and optimizing AI models that enhance customer service automation, with opportunities to apply prompt engineering, fine-tuning, and production integration practices to improve reliability, accuracy, and efficiency.

What you’ll do

Use prompt engineering techniques to improve AI model performance for customer service automation
Partner with cross-functional teams to integrate AI-driven enhancements into production systems
Support the development and optimization of AI models to align with operational goals
Contribute to the architecture of AI systems to improve customer interactions
Help ensure AI applications are reliable, accurate, and efficient within customer service operations
Fine-tune AI models to raise performance and user satisfaction
Complete additional duties and projects assigned by business management as needed

Requirements

Bachelor's Degree OR a combination of education and experience considered equivalent (Required)
Cloud Computing (Required)
Collaboration (Required)
Customer-Focused (Required)
Data Analysis (Required)
Data Management (Required)
Data Modeling (Required)
Model Tuning (Required)
Prompt Engineering (Required)
Must be at least 18 years of age
Must be legally authorized to work in the United States

Preferred education and experience

Acceptable areas of study include Computer Science, Engineering, or related field (Preferred)
Less than 2 years developing and optimizing AI models, particularly for customer service automation (Preferred)
Less than 2 years applying AI techniques such as prompt engineering and fine-tuning (Preferred)
Less than 2 years collaborating with cross-functional teams to integrate AI-driven solutions into production systems (Preferred)

Certifications (preferred)

Certified Analytics Professional (CAP) (Preferred)
Machine Learning Certification (Preferred)

Compensation

USD 80,900 - 160,710 per year.

Benefits

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care and enhanced family support
Childcare subsidy
Tuition assistance and college coaching
Short- and long-term disability
Voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance
Voluntary disability insurance and voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Annual bonus or periodic sales incentive or bonus (in regular, non-temporary roles)
Year-end bonus (corporate employees)
Monthly bonuses (certain positions in Customer Care)

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