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Help Desk/Data Analyst – Election Operations Support

GTS Technology Solutions Dallas, TX

Dallas, TX

Today

Contract Data Analysis Data Analytics Help Desk

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Job Description

This contract Help Desk/Data Analyst role supports election operations from a central operations center in Dallas, Texas, covering early voting and Election Day. The position combines help desk ticket response, high-volume outbound calls, and data tracking and reconciliation using advanced Excel.

Role Overview

You will work onsite in the central operations center supporting early voting and Election Day activities. The work is fast-paced and requires accurate follow-through, clear communication, and reliable reporting as priorities shift throughout the day. The assignment runs from October 7, 2026 through November 10, 2026.

Responsibilities

Monitor the help desk ticket queue and respond to requests from polling locations
Place outbound calls to polling locations, election judges, and other election personnel to resolve issues and confirm status
Track, update, and escalate issues to ensure timely resolution
Maintain accurate logs, trackers, and status reports in Excel
Reconcile and analyze election operations data, identify inconsistencies, and report findings to leadership
Build and update spreadsheets using advanced formulas, pivot tables, and filters
Support leadership with quick data pulls as priorities change throughout the day

Work Breakdown

75% Help Desk
25% Administrative and Excel-based work

Work Schedule

Voting days: 6:30 AM to 7:30 PM (Oct 19 to 24, Oct 26 to 30, and Nov 3)
Sunday voting: 11:00 AM to 7:00 PM (Oct 25)
All other days: 8:00 AM to 4:30 PM

Required Skills and Qualifications

Help desk, service desk, call center, or customer support experience, including ticket monitoring (2 years required)
Strong phone communication skills and comfort making high-volume outbound calls (1 year required)
Proficiency in Excel and Outlook
Ability to stay calm, organized, and accurate in a fast-moving environment
Must pass a background check before starting
Availability for the full assignment, including extended voting-day hours
Advanced Excel skills: XLOOKUP, INDEX/MATCH, SUMIFS, COUNTIFS, pivot tables, advanced filtering, and data validation (2 years required)
Experience with macros and Power Query
Experience reconciling large data sets and identifying anomalies
Dallas, TX 75202 (Required)

Technologies

Excel
Outlook
XLOOKUP
INDEX/MATCH
SUMIFS
COUNTIFS
Pivot tables
Data validation
Advanced filtering
Macros
Power Query

Compensation

$0.01 per hour

Location and Employment Details

Location: Dallas, TX 75202 (onsite)
Employment type: Contract
Work location: In person

Assignment Dates and Background Check

Assignment dates: October 7, 2026 through November 10, 2026
Background check: Must pass a satisfactory standard criminal background check upon hire

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