Amazon Connect Data Jobs

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Today

Fractal Analytics New York, NY

New York, NY

Today

$110k - $140k/yr Full time Senior Amazon Connect Amazon Lex

Fractal Analytics is hiring a hands-on Senior Data Scientist to deliver agentic conversational AI solutions for the banking domain.

Support end-to-end delivery of agentic conversational AI capabilities for IVR solutions using Amazon Connect and Amazon Lex
Run and interpret experiments focused on intent recognition, slot-filling performance, utterance handling, and overall conversational quality
Conduct hands-on analysis of interaction data, model outputs, and test results to pinpoint issues and improvement opportunities
Tune intent descriptions, training data, prompts, and related NLU assets to improve performance
Partner with the onshore lead to refine slot-filling approach, conversation behavior, and delivery priorities
Contribute to evaluation and implementation of LLM and GenAI capabilities for NLU and intent understanding
Prepare clear summaries of findings, recommendations, and performance results for leadership and project stakeholders
Drive execution against delivery timelines by identifying risks, resolving issues, and maintaining analytical rigor

5+ years of experience in data science, machine learning, NLP, or a related field
2+ years building GenAI solutions
Strong hands-on background in analytics, experimentation, model evaluation, and performance tuning
Experience in conversational AI, NLU, chatbot, virtual assistant, or IVR use cases
Strong familiarity with Amazon Connect and Amazon Lex, or highly comparable experience with similar conversational AI platforms
Exposure to LLM, GenAI, or modern NLP techniques relevant to intent understanding and conversational AI
Ability to ramp up quickly and contribute immediate value in a delivery-oriented environment
Strong written and verbal communication skills, including presenting work clearly to leadership and partner teams

Experience tuning intent classification, slot-filling, fallback handling, or dialogue behavior in production environments
Strong Python and data analysis skills for experimentation, reporting, and model evaluation
Experience supporting prompt-based evaluation or LLM-assisted NLU workflows
Experience in cross-functional delivery teams with onshore/offshore collaboration models

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability plans
Eligible for benefits on the first day of Employment with the Company
Participate in the Company 401(k) Plan after 30 days of employment, in accordance with applicable plan terms
11 paid holidays
12 weeks of Parental Leave
“free time” PTO policy
Discretionary bonus for the current performance period (eligible)

Location: New York, NY (onsite)

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