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Assistant Registrar - Data Analyst

Ivy Tech Community College Indianapolis, IN

Indianapolis, IN

Today

$48k - $50k/yr Full time Manager Assistant Data Analysis

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Job Description

At Ivy Tech Community College, the Assistant Registrar - Data Analyst supports the Registrar’s office by overseeing processing operations and leading a team that handles student-related enrollment workflows. In this onsite role in Indianapolis, you’ll combine customer service, data handling, and reporting to help keep confidential records accurate and support express enrollment needs across outlying Central Indiana Region sites.

This position supervises processing functions, trains staff on key systems, and partners across campus to keep information aligned for students, faculty, and administration. You’ll also compose, prepare, analyze, and edit reports and confidential materials as needed by the College.

Key responsibilities

Provide student-focused customer service and advocacy through an approachable, adaptable style, strong problem solving, and a focus on student success.
Serve as a liaison to staff, faculty, and administration outside the Office of the Registrar.
Supervise the processing team and oversee all processing functions, including daily priority setting and workload planning.
Train new and continuing staff on Banner tasks and provide ongoing troubleshooting support for internal and external customers.
Use accepted higher education policies and practices related to processing functions, including accreditation requirements and transfer policies.
Conduct registration and other enrollment activities, including front-line coverage during busy periods.
Respond to inquiries from students, faculty, staff, and the general public, including triage and referral to resolve issues quickly and professionally.
Maintain and search student confidential files for accuracy and completeness, while processing confidential information in accordance with applicable standards (including FERPA).
Support accurate course equivalencies by maintaining regular contact with School and Program Chairs.
Provide guidance for data entry to other staff, faculty, and departments, and respond to internal requests for process and data-entry clarification.
Work with the Transfer Center and Academic Affairs to ensure accurate information is used to support students.
Define, understand, and use the student information system as necessary, including support and training related to U.Achieve for advising purposes.
Assist with admissions processing during peak times, including regular admissions applications, guest student applications, and high school and college assessment waivers.
Scan, verify, and index student record documents during less busy periods.
Support Student Affairs projects inside or outside the Registrar’s Office when additional assistance is needed.
Support outlying Central Indiana Region sites’ express enrollment needs.
Compose, prepare, analyze, and edit reports, correspondence, and general or confidential materials required by the College.

Requirements

Bachelor’s degree
At least 1 year of experience in a college setting
Knowledge of, or ability to learn, accepted higher education policies and practices related to granting credit and degrees, course structure, and grading practices
Excellent written and verbal communication skills
Ability to identify, research, and report viable options for problem resolution
Ability to expedite processing, track and verify processes, and follow up without direct supervision
Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and work with a diverse student, faculty, and staff population
Strong customer service orientation, organizational skills, and attention to detail
Ability to handle difficult situations and work effectively under stress
Excellent working knowledge of Microsoft Word processing, spreadsheet, and database software, plus the student information system
Proficiency with a data retrieval tool
Bachelor’s degree in Business, Public Administration, or Higher Education
Prior work experience in a Registrar’s Office
Availability:
- Monday–Friday, 8:00 a.m. – 5:00 p.m.
- Saturday, 9:00 a.m. – 3:00 p.m., 4 times a year
Demonstrated ability to support an environment reflecting the broad backgrounds of students and employees where individuals feel respected and valued

Technologies

Banner
Microsoft Word processing, spreadsheet, and database software
Student information system
U.Achieve

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks) and paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Rehire note: employees who re-hire within 180 days of leaving a full-time position may be eligible for additional benefits depending on bridged seniority date

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