Customer Journeys Data Jobs

1 job found

16d ago

Customer Data Analyst

Express Columbus, OH

Columbus, OH

16d ago

Full time Analyst Analytics Customer Insights

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Job Description

Benefits and culture

Express offers a collaborative, data-driven environment within a multichannel retail platform that powers Express and Bonobos worldwide. This onsite role at the Columbus Corporate Headquarters puts you at the center of cross-functional partnerships with Marketing, Digital Media, E-Commerce, and Technology to transform customer data into actionable insights that drive growth and improve the health of the customer base across new and existing segments. You will contribute to campaigns, product initiatives, and leadership decisions while upholding a commitment to data integrity and continuous improvement.

Location: Columbus Corporate Headquarters, onsite

Responsibilities

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value
Perform deep-dive analysis to understand the drivers behind customer trends and performance changes
Monitor customer file health over time, identifying risks and opportunities tied to product, channel, and marketing performance
Evaluate the effectiveness of marketing campaigns and product initiatives as they relate to customer growth and loyalty
Partner with Digital Marketing to support ecommerce and marketing analytics
Assist in identifying opportunities to improve marketing ROI and customer engagement through data-driven insights
Develop and maintain dashboards and reporting tools to track customer and marketing performance
Translate complex datasets into clear, actionable insights for marketing, merchandising, and leadership teams
Support the development of standardized reporting frameworks and recurring performance readouts
Partner with Technology and Platform teams to maintain the customer database, ensuring accuracy, consistency, and growth across online and offline channels
Ensure data integrity through validation, cleansing, and ongoing quality checks
Collaborate cross-functionally to support test-and-learn initiatives and continuous improvement

Requirements

Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus
3-5+ years of experience in data analysis, customer analytics, or marketing analytics
Strong experience working with customer databases and large datasets
Proficiency in data extraction and analysis
Experience with Google Analytics and CRM or marketing automation platforms
Experience with data visualization and BI tools
Advanced Excel skills; familiarity with statistical analysis techniques
Experience in ecommerce or digital-first businesses; fashion retail preferred
Ability to manage multiple workstreams independently in a fast-paced environment
Strong attention to detail with the ability to communicate insights clearly to non-technical stakeholders

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