Customer Data Analyst

Benefits and culture

Express offers a collaborative, data-driven environment within a multichannel retail platform that powers Express and Bonobos worldwide. This onsite role at the Columbus Corporate Headquarters puts you at the center of cross-functional partnerships with Marketing, Digital Media, E-Commerce, and Technology to transform customer data into actionable insights that drive growth and improve the health of the customer base across new and existing segments. You will contribute to campaigns, product initiatives, and leadership decisions while upholding a commitment to data integrity and continuous improvement.

Location: Columbus Corporate Headquarters, onsite

Responsibilities

• Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value
• Perform deep-dive analysis to understand the drivers behind customer trends and performance changes
• Monitor customer file health over time, identifying risks and opportunities tied to product, channel, and marketing performance
• Evaluate the effectiveness of marketing campaigns and product initiatives as they relate to customer growth and loyalty
• Partner with Digital Marketing to support ecommerce and marketing analytics
• Assist in identifying opportunities to improve marketing ROI and customer engagement through data-driven insights
• Develop and maintain dashboards and reporting tools to track customer and marketing performance
• Translate complex datasets into clear, actionable insights for marketing, merchandising, and leadership teams
• Support the development of standardized reporting frameworks and recurring performance readouts
• Partner with Technology and Platform teams to maintain the customer database, ensuring accuracy, consistency, and growth across online and offline channels
• Ensure data integrity through validation, cleansing, and ongoing quality checks
• Collaborate cross-functionally to support test-and-learn initiatives and continuous improvement

Requirements

• Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus
• 3-5+ years of experience in data analysis, customer analytics, or marketing analytics
• Strong experience working with customer databases and large datasets
• Proficiency in data extraction and analysis
• Experience with Google Analytics and CRM or marketing automation platforms
• Experience with data visualization and BI tools
• Advanced Excel skills; familiarity with statistical analysis techniques
• Experience in ecommerce or digital-first businesses; fashion retail preferred
• Ability to manage multiple workstreams independently in a fast-paced environment
• Strong attention to detail with the ability to communicate insights clearly to non-technical stakeholders