Sr. Data Analyst, Customer Analytics (Insurance)

In this onsite role in Chicago, IL, CCC Intelligent Solutions Inc. is building a scalable Client Analytics function within Client Success. As a Senior Data Analyst focused on customer analytics for the insurance space, you will turn raw customer data into actionable insights that improve retention, growth, operational efficiency, and client satisfaction through dashboards, advanced analytics, and clear stakeholder storytelling.

What you’ll be doing

• Develop insights that connect customer analytics outputs to measurable outcomes including product adoption, expansion opportunities, operational efficiency, and client satisfaction
• Design, build, and maintain BI dashboards and reports for customer health metrics, adoption, churn risk, and engagement
• Own core dashboards and repeatable analytics and reporting deliverables
• Drive measurable improvements in reporting efficiency, insight quality, and adoption analytics
• Collaborate cross-functionally with Client Success leadership and partners in Product, Sales, and Operations
• Apply advanced analytics methods such as regression, clustering, and predictive modeling to forecast customer behavior
• Support data governance and quality monitoring
• Communicate findings by translating complex analysis into clear narratives for stakeholders
• Improve processes and automate analytics workflows

What you’ll need

• 5+ years of experience in analytics, BI, or data analyst roles (ideally supporting Customer Success or customer-facing functions)
• Advanced SQL skills
• Proficiency with Tableau, Power BI, Looker, or similar BI tools
• Strong statistical analysis foundation including regression, ANOVA, cluster analysis, and factor analysis
• Experience with Python or R for analysis and automation
• Exceptional communication skills
• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field

Tools and techniques you may use

SQL, Tableau, Power BI, Looker, Python, R, regression, ANOVA, cluster analysis, factor analysis, dbt, BigQuery, Snowflake, Salesforce, prompt engineering, and agentic AI frameworks.

Benefits and support

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

Interview policy & privacy notice

• A video interview is required for this position.
• Video interviews are transcribed.
• Transcriptions are retained and may be reviewed by CCC and our recruiters.
• Candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed by the interview team for a specific exercise.
• Our Job Applicant Privacy Notice is available HERE.

About CCC’s commitment to employees

CCC is guided by values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. The company emphasizes employee experiences that just work, career growth and real-life impact, and competitive compensation and benefits for you and your families.

If you need a reasonable accommodation to complete a job application, contact (800) 621-8070.

Preferred qualifications

• Insurance or insurtech industry experience
• Modern data stack tools such as dbt, BigQuery, or Snowflake
• Exposure to predictive/prescriptive analytics and AI/ML-assisted analysis
• Experience building customer health scores, churn models, or adoption analytics
• CRM familiarity (e.g., Salesforce)
• AI literacy including prompt engineering and understanding of agentic AI frameworks
• Intellectual curiosity, ownership mentality, collaboration, adaptability, and business acumen
• Judgment, communication, and stakeholder translation skills (as referenced by Gartner’s “questionneer” concept)