American Express is seeking a Sr AI Engineer I to help design and deliver agentic AI systems and platforms for financial services. This role focuses on building intelligent capabilities that can plan, reason, and act across complex workflows, with an emphasis on security, reliability, and compliance at scale. The position is based in Phoenix, AZ and is onsite.
Working across product, design, and business teams, you will translate real customer and operational needs into agentic experiences that reduce friction, improve decision-making, and support how people interact, transact, and grow. The scope spans autonomous workflows, decision support, and customer-facing systems, all built for environments where trust and explainability matter.
Responsibilities
- Collaborate closely with product, design, and business teams to deliver agentic capabilities that reduce operational friction, improve decision-making, and reshape customer interactions.
- Design agentic AI systems, including intelligent and adaptive approaches that can plan, reason, and act with an appropriate level of autonomy for complex workflows.
- Develop systems that enable autonomous workflows, decision support, and customer-facing experiences, while meeting security, explaination ability, reliability, and compliance standards required in financial services.
Requirements
- 6+ years of software engineering experience, including meaningful production experience with LLMs or applied ML systems.
- A demonstrated track record of shipping AI-powered or agentic systems that real users rely on.
- Strong engineering fundamentals spanning backend systems, APIs, data pipelines, and cloud infrastructure.
- Hands-on experience with modern LLM tooling and agentic patterns and architectures.
- Fluency with AI-assisted and agentic development workflows.
- Strong ownership and sound technical judgment.
- Comfort working through ambiguity and turning it into shipped, reliable product.
- A strong product mindset and customer orientation.
- Experience building agentic systems in fintech or other regulated industries.
- Experience as a founding engineer or early technical contributor in high-growth environments.
- Demonstrated ability to ship technically complex systems in regulated contexts where customers actively rely on the outputs.
- Meaningful open-source contributions, particularly in AI or developer tooling.
Preferred Qualifications
- Experience building agentic systems in fintech or other regulated industries.
- Experience as a founding engineer or early technical contributor in high-growth environments.
- Demonstrated ability to ship technically complex systems in regulated contexts that customers actively rely on.
- Meaningful open-source contributions, particularly in AI or developer tooling.
Compensation: USD 123,000 - 215,250 per year.
