Staff AI Engineer

ServiceNow is seeking a Staff AI Engineer to design, build, and scale AI-powered solutions across the ServiceNow platform and Cloud. This role supports enterprise generative AI adoption by focusing on AI agent and workflow architecture, LLM integration, governance, and responsible AI practices. Based in West Palm Beach, FL, this position is onsite.

What you will do

• Architect and implement AI agents and workflows using ServiceNow’s AI Agent Studio, Skill Kit, and Workflow Data Fabric.
• Lead the implementation, adoption, and enablement of an AI Control Tower, including governance policy establishment and monitoring practices across the organization.
• Integrate and configure LLM-based capabilities across Cloud and the ServiceNow Platform.
• Work with product, platform, and business teams to identify high-value use cases and translate them into scalable AI solutions.
• Mentor engineers, set technical direction, and define best practices for AI system design, governance, and responsible AI use.

Skills and experience

• 8+ years of software engineering experience, including 3+ years working with AI/LLM-powered platforms or products.
• Strong understanding of NLP and modern LLM architectures, including transformers, embeddings, vector search, and agentic frameworks.
• Hands-on experience with ServiceNow’s AI ecosystem: AI Agent Studio, Skill Kit, and AI Control Tower.
• Familiarity with MCP (Model Context Protocol) and A2A (Agent2Agent) for governed multi-agent integration and interoperability.
• Proficiency in scripting and integration using JavaScript and Python, plus experience with cloud infrastructure such as AWS, Azure, or GCP.

Technologies you may work with

• ServiceNow platform, Cloud, AI Agent Studio, Skill Kit, Workflow Data Fabric
• AI Control Tower, LLM-based capabilities, NLP, transformers, embeddings, vector search, agentic frameworks
• MCP (Model Context Protocol), A2A (Agent2Agent), JavaScript, Python
• AWS, Azure, GCP, OpenTelemetry

Preferred qualifications

• Direct experience rolling out AI Control Tower governance frameworks.
• Familiarity with OpenTelemetry for AI system observability and monitoring.
• ServiceNow certification(s) in AI or platform development.

Work style and equal opportunity

ServiceNow defines work personas (flexible, remote, or required in office) based on the nature of the role and an employee’s assigned work location. To determine eligibility, ServiceNow may verify the distance between an employee’s primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. Applicants with arrest or conviction records are also considered in accordance with legal requirements.

Accommodations and export control

If you need a reasonable accommodation to complete any part of the application process, or cannot use the online application and need an alternative method to apply, contact [email protected].

For roles requiring access to controlled technology subject to export control regulations (including the U.S. Export Administration Regulations), ServiceNow may need to obtain export control approval for certain individuals. Employment is contingent upon any required export license or approval being obtained.