Data Jobs in Biloxi, MS

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Sr. AI Engineer

Realign LLC Biloxi, MS

Biloxi, MS

Today

$95k+/yr Full time Senior Artificial Intelligence Engineer

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Job Description

Build and maintain Genesys Cloud CX capabilities onsite in Biloxi, MS while collaborating across architecture, integrations, and operational support.

Responsibilities

Collaborate with Product Management on architectural assessments, platform design considerations, and evaluation of Genesys Cloud CX and TTEC Smart Apps solutions.
Configure and maintain Genesys Cloud features, including IVRs, call flows, queue routing, permissions, and user roles, aligned to jointly defined priorities and initiatives.
Co-lead implementation of new feature enhancements, integrations, and updates, sharing ownership for planning and execution.
Help ensure platform compliance with security, regulatory, and enterprise standards by addressing audit requirements, technical controls, and operational practices.
Work with business units to gather requirements, analyze needs, and recommend platform enhancements aligned with shared goals.
Troubleshoot and resolve incidents collaboratively, escalating complex issues to technical leadership as needed.
Participate in business continuity and disaster recovery planning.
Share responsibility for ongoing platform monitoring, patching, and upgrading using a collaboratively developed maintenance schedule.
Partner with reporting specialists and data analysts to design dashboards and operational data visualizations supporting strategic and tactical decision-making.
Participate in user acceptance, release testing, and documentation efforts to maintain platform integrity and support training.
Coordinate with Training, QA, and business process owners to assess workflows, recommend optimizations, and create documentation.
Support vendor due diligence, contract management, and licensing activities as a collaborative effort.
Provide application support for integrated systems (including CRM, WFM, and other financial technologies), addressing integration issues jointly and leveraging shared expertise.
Assist with training of new team members.
Provide backup coverage for team members as needed.
Perform other duties as assigned.

Requirements

6+ years of experience.
Experience aligned to the following roles: Cloud Security Engineer, DevOps Engineer, Senior Email Security Engineer.

Technologies

Genesys Cloud CX
TTEC Smart Apps
IVRs
CRM
WFM

Required Skills

Cloud Security Engineer
DevOps Engineer
Senior Email Security Engineer

Location: Biloxi, MS (onsite)

Compensation: USD 95,000 per year

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