Data Jobs in Yarmouth, ME

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Data Analyst

Tyler Technologies Yarmouth, ME

Yarmouth, ME

Today

$59k - $78k/yr Full time Analytics Artificial Intelligence Business Analytics

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Job Description

Operations Support Data Analyst role focused on turning operational data into metrics that improve Client Experience and Knowledge Centered Support (KCS) engagement.

Responsibilities

Create and deliver periodic business metrics, service statistics for proposals, and ad hoc reporting
Co-manage the Tyler Support reporting database and support workspace design with partners across team, division, corporate, and external vendor resources
Define and support change management for business policies, procedures, and support systems through documentation and training
Design, develop, and implement complex projects independently or as part of a team
Present operational topics to support staff, management, and executive leadership
Handle multiple priorities by responding to inquiries from support staff and management, resolving issues across urgency levels, and supporting other team members while staying composed under pressure
Investigate issues to determine root cause and drive timely resolution
Stay current on support industry best practices and business intelligence tools, including AI

Requirements

BS/BA degree in a related field (or equivalent experience) is required
Experience with SQL Server databases and advanced SQL, including the ability to generate reports from SQL data, is required
Ability to communicate complex quantitative analysis clearly, precisely, and in an actionable way is required
Power BI and Microsoft Dataverse experience is highly desired
Demonstrated ability to create and generate periodic business metrics, service statistics for proposals, and ad hoc reports
Knowledge Centered Service certifications are a plus
Knowledge of Automated Call Distribution (ACD) and incident management systems is preferred
Expanded knowledge of Microsoft PowerPoint and Excel is required

Technologies

SQL Server, SQL
Power BI, Microsoft Dataverse
Microsoft PowerPoint, Excel
AI
Automated Call Distribution (ACD)

Work Location & Schedule

Based in the Yarmouth, ME office
Open to fully onsite (5 days per week) and hybrid (3 days per week) schedules

Education

BS/BA degree in related field (or equivalent experience)

Compensation

USD 59,451 - 78,225 per year

Day-to-Day Overview

Validate data refreshes and review report subscriptions
Receive requests to add new metrics to existing reports and collaborate to understand their significance
Analyze source data and report structures, then plan report updates and integration
Investigate dataset anomalies that require deeper review
Partner with subject matter experts to identify root cause, propose solutions, and share findings with the team

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