DataJobs.io
← Back to all jobs
Tyler Technologies

Data Analyst

Tyler Technologies
Yarmouth, ME $59k - $78k/yr Full time Posted 2d ago
Analytics Artificial Intelligence Business Analytics Business Intelligence Data Analysis Data Analytics Data Platform Data Visualization Database Power BI Reporting and Analytics SQL
Apply Now

Job Description

Operations Support Data Analyst role focused on turning operational data into metrics that improve Client Experience and Knowledge Centered Support (KCS) engagement.

Responsibilities

  • Create and deliver periodic business metrics, service statistics for proposals, and ad hoc reporting
  • Co-manage the Tyler Support reporting database and support workspace design with partners across team, division, corporate, and external vendor resources
  • Define and support change management for business policies, procedures, and support systems through documentation and training
  • Design, develop, and implement complex projects independently or as part of a team
  • Present operational topics to support staff, management, and executive leadership
  • Handle multiple priorities by responding to inquiries from support staff and management, resolving issues across urgency levels, and supporting other team members while staying composed under pressure
  • Investigate issues to determine root cause and drive timely resolution
  • Stay current on support industry best practices and business intelligence tools, including AI

Requirements

  • BS/BA degree in a related field (or equivalent experience) is required
  • Experience with SQL Server databases and advanced SQL, including the ability to generate reports from SQL data, is required
  • Ability to communicate complex quantitative analysis clearly, precisely, and in an actionable way is required
  • Power BI and Microsoft Dataverse experience is highly desired
  • Demonstrated ability to create and generate periodic business metrics, service statistics for proposals, and ad hoc reports
  • Knowledge Centered Service certifications are a plus
  • Knowledge of Automated Call Distribution (ACD) and incident management systems is preferred
  • Expanded knowledge of Microsoft PowerPoint and Excel is required

Technologies

  • SQL Server, SQL
  • Power BI, Microsoft Dataverse
  • Microsoft PowerPoint, Excel
  • AI
  • Automated Call Distribution (ACD)

Work Location & Schedule

  • Based in the Yarmouth, ME office
  • Open to fully onsite (5 days per week) and hybrid (3 days per week) schedules

Education

  • BS/BA degree in related field (or equivalent experience)

Compensation

  • USD 59,451 - 78,225 per year

Day-to-Day Overview

  • Validate data refreshes and review report subscriptions
  • Receive requests to add new metrics to existing reports and collaborate to understand their significance
  • Analyze source data and report structures, then plan report updates and integration
  • Investigate dataset anomalies that require deeper review
  • Partner with subject matter experts to identify root cause, propose solutions, and share findings with the team

Similar Jobs