KYC Data Jobs

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3d ago

Senior Project Data Analyst KYC Modernization

Citi Jacksonville, FL

Jacksonville, FL

3d ago

$114k - $171k/yr Full time Analyst Analytics Business Analytics

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Job Description

Senior Project Data Analyst for Citi's KYC Modernization program, owning the Daily Execution Dashboard and analytics to identify blockers and forecast delays; onsite in Jacksonville, FL, with a salary range of USD 113,840 - 170,760 per year.

Responsibilities

Maintain and enhance the Epic-Driven Daily Execution Dashboard, ensuring Jira and Zephyr data are accurately reflected in a single pane of glass and preparing dashboards for senior executives to support decision making.
Prepare the dashboard for the 3x weekly Execution War Room, highlighting critical blockers, at-risk capabilities, and negative trends before meetings.
Automate data pulls and visualizations to minimize manual report creation and maximize time spent on analysis.
Track sprint-on-sprint performance, including story point completion, defect resolution rates, and build-breaking bug trends.
Analyze the flow of Epics across the full lifecycle (Dev SIT UAT Done) to identify where capabilities are slowing down or getting stuck.
Develop predictive metrics to forecast potential sprint spillover or milestone delays before they become critical.
Go beyond reporting that an Epic is blocked by using Jira data to identify the specific dependency, the owner of the blocking task, and the aging of the issue.
Analyze defect trends to identify systemic quality issues, such as a specific POD generating many bugs or a recurring type of integration failure.
Provide the so-what behind the numbers with clear, actionable recommendations to the Initiative Manager, such as assigning a dedicated engineer to unblock dependent stories.
Collaborate with Tech Leads and POD owners to keep the Jira plan high quality, with clear dependencies, a defined critical path, and accurate capability prioritization (Non-Negotiable, High, Medium).
Ensure all Zephyr test cases are correctly linked to their parent Jira Epics for end-to-end lifecycle visibility.
Act as the Execution Office subject matter expert for JQL, supporting the build and refinement of queries powering dashboards and reports.
Provide quantitative data and analytics for the monthly Steering Committee and other senior leadership briefings.
Translate complex delivery metrics into clear, executive-friendly visuals and summaries.

Requirements

6 to 10 years of experience in data analysis, project management, or a PMO role on a large-scale technology transformation program.
Jira Expertise (Non-Negotiable): Expert-level proficiency with Jira, including building complex dashboards, writing advanced JQL queries, and structuring projects with Epics, stories, and dependencies. Experience with Jira macros in Confluence is a strong plus.
Data Analysis & Visualization: Proven ability to analyze complex datasets, identify trends, and present findings clearly. Experience with Excel, Tableau, or Power BI is highly desirable.
Agile/Scrum Knowledge: Deep understanding of Agile and Scrum methodologies, including story points, velocity, and sprint ceremonies.
Problem-Solving Mindset: Proactive problem-solver who goes beyond reporting numbers to understand the underlying causes and recommends concrete actions.
Communication Skills: Excellent written and verbal communication, with the ability to explain complex technical concepts to a non-technical, executive audience.
Experience with Testing Tools (Preferred): Familiarity with Zephyr and linking test execution status back to development work items; AI experience is a plus.
Education: Bachelor’s degree or equivalent experience.

Technologies

Jira
Zephyr
Confluence
JQL
Excel
Tableau
Power BI
Fenergo

Benefits

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages (vacation, sick leave, and paid holidays)

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Jul 30, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, to identify and align candidate skills with this job opening and, with your consent, to match your profile to other suitable Citi roles.

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