Salesforce Service Cloud Data Jobs

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Salesforce Data Analyst

First Advantage Occidental, CA

Occidental, CA

Today

Full time Marketing Analytical Skills Application Support

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Job Description

First Advantage is hiring a Salesforce Data Analyst onsite in Occidental, CA to analyze Salesforce Sales Cloud, Revenue Cloud, and Service Cloud data and drive data-quality reporting and insights.

Responsibilities

Develop queries and analytical datasets using Salesforce reporting, querying, and analytical tools
Analyze Salesforce data to detect inaccurate, incomplete, duplicate, inconsistent, or outdated records
Monitor data-quality metrics and trends across Sales Cloud, Revenue Cloud, and Service Cloud
Create and maintain recurring data-quality reports, dashboards, and scorecards
Investigate data anomalies and exceptions and evaluate potential business impact
Perform root-cause analysis to separate drivers such as data-entry issues, process deficiencies, system configuration issues, integration problems, and other sources of degradation
Partner with Salesforce Data Stewards to validate issues, prioritize remediation, and track resolution
Identify emerging data-quality risks before they materially affect business operations or reporting
Run data profiling and analysis to support data-quality initiatives, audits, and remediation projects
Establish and maintain data-quality measurements and thresholds in collaboration with the Data Quality Manager
Reconcile Salesforce data with other systems when discrepancies are identified
Assess downstream effects of data-quality issues on reporting, forecasting, customer management, revenue operations, and service processes
Support analysis of historical data and trends to identify recurring or systemic data-quality issues

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, Computer Science, Business, or a related field, or equivalent professional experience
2–5 years of experience working with Salesforce data analysis, business analysis, CRM analytics, and data quality
Experience developing reports, dashboards, and recurring analytical outputs
Demonstrated proficiency with Salesforce SOQL, SQL, and Excel
Strong problem-solving and root-cause analysis skills, with excellent written and verbal communication
Ability to explain data and analytical findings to both technical and non-technical audiences
Strong attention to detail and commitment to data accuracy
Ability to manage multiple priorities and work effectively in a cross-functional environment

Key Responsibility Areas

Data Quality Analysis & Monitoring
Reporting & Dashboard Development
Data Stewardship Support
Data Governance & Documentation
Business Process & Continuous Improvement

Technologies

Salesforce
Sales Cloud
Revenue Cloud
Service Cloud
SOQL
SQL
Excel

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