Salesforce Data Analyst

First Advantage is hiring a Salesforce Data Analyst onsite in Occidental, CA to analyze Salesforce Sales Cloud, Revenue Cloud, and Service Cloud data and drive data-quality reporting and insights.

Responsibilities

• Develop queries and analytical datasets using Salesforce reporting, querying, and analytical tools
• Analyze Salesforce data to detect inaccurate, incomplete, duplicate, inconsistent, or outdated records
• Monitor data-quality metrics and trends across Sales Cloud, Revenue Cloud, and Service Cloud
• Create and maintain recurring data-quality reports, dashboards, and scorecards
• Investigate data anomalies and exceptions and evaluate potential business impact
• Perform root-cause analysis to separate drivers such as data-entry issues, process deficiencies, system configuration issues, integration problems, and other sources of degradation
• Partner with Salesforce Data Stewards to validate issues, prioritize remediation, and track resolution
• Identify emerging data-quality risks before they materially affect business operations or reporting
• Run data profiling and analysis to support data-quality initiatives, audits, and remediation projects
• Establish and maintain data-quality measurements and thresholds in collaboration with the Data Quality Manager
• Reconcile Salesforce data with other systems when discrepancies are identified
• Assess downstream effects of data-quality issues on reporting, forecasting, customer management, revenue operations, and service processes
• Support analysis of historical data and trends to identify recurring or systemic data-quality issues

Requirements

• Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, Computer Science, Business, or a related field, or equivalent professional experience
• 2–5 years of experience working with Salesforce data analysis, business analysis, CRM analytics, and data quality
• Experience developing reports, dashboards, and recurring analytical outputs
• Demonstrated proficiency with Salesforce SOQL, SQL, and Excel
• Strong problem-solving and root-cause analysis skills, with excellent written and verbal communication
• Ability to explain data and analytical findings to both technical and non-technical audiences
• Strong attention to detail and commitment to data accuracy
• Ability to manage multiple priorities and work effectively in a cross-functional environment

Key Responsibility Areas

• Data Quality Analysis & Monitoring
• Reporting & Dashboard Development
• Data Stewardship Support
• Data Governance & Documentation
• Business Process & Continuous Improvement

Technologies

• Salesforce
• Sales Cloud
• Revenue Cloud
• Service Cloud
• SOQL
• SQL
• Excel