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Business Data Analyst

PDS East Syracuse, NY

East Syracuse, NY

Today

$21 - $21/hr Full time Analyst Analytics Business Analytics

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Job Description

PDS is seeking a Business Data Analyst to convert data into actionable insights that improve warranty processes and service performance in the HVAC sector, supporting global operations from East Syracuse, New York.

Summary

The Business Data Analyst at PDS transforms data into strategic insights to streamline warranty workflows and enhance service outcomes across HVAC operations, supporting global activities from East Syracuse, New York.

Responsibilities

Conduct regular business analysis using statistical methods, data mining, and predictive modeling
Interpret data to generate actionable insights and recommendations for improvement
Examine warranty claims, customer interactions, and operational workflows to identify trends and opportunities for enhancement
Assist in developing and deploying systems to capture and monitor business operations data
Address customer inquiries related to product registration, warranty coverage, and claim status
Document and maintain accurate records of customer interactions, cases, and resolutions
Provide timely and accurate information to distributors, dealers, and end users
Assist in triaging workflows and prioritizing technical and business support requests
Collaborate with cross functional teams to optimize processes and resolve customer challenges
Contribute to creating and maintaining Standard Work Instructions and operational documentation
Monitor performance metrics such as customer satisfaction, response times, and case resolutions

Requirements

High school diploma or equivalent
Minimum of 1 year experience in data analysis, customer support, or business operations
Proficiency with ServiceBench, Salesforce, and SAP
Strong analytical skills with the ability to interpret data and identify trends
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast paced environment

Technologies

ServiceBench
Salesforce
SAP

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid leave including Paid Sick Leave and other paid leave required by law
Holiday pay

Pay Details

Rate: $21.50 per hour

Ready to Make an Impact

If you are passionate about data, problem solving, and enhancing business performance, this position offers an opportunity to contribute meaningfully.

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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