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Account Data Analyst

Purcell Tire & Service Centers Reno, NV

Reno, NV

Today

$55k - $75k/yr Full time Account Analyst CRM

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Job Description

Mission

Track and analyze commercial tire performance for key accounts by creating customer reports and presentations that support sales efforts and align with a commitment to delivering exceptional customer experiences.

Key Responsibilities

Complete hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites, including inspecting tires and pulling wear and removal data
Track and compile tire data such as tread wear, hours and miles in service, removal reasons, and scrap-out analysis (truck and earthmover)
Create and maintain account dashboards and reports, including performance trends and cost-per-hour and cost-per-mile metrics
Prepare presentations covering account performance and scrap-out findings
Support sales representatives at key accounts by joining customer visits and helping present findings
Partner with fleet managers and maintenance leads to gather field data directly
Identify and flag trends that signal service opportunities or customer risk
Maintain accurate records in the CRM and tracking systems
Learn product line specifications
Travel regularly within the assigned territory
Protect company assets, including inventory, cash accounts, receivables, equipment, and real estate
Follow Purcell’s safety culture and perform all work in a safe manner
Maintain regular attendance according to the assigned schedule
Perform other essential and non-essential duties as assigned by management

Qualifications

Required Education, Experience, Licenses & Certifications

Bachelor’s degree preferred
Driver’s license required

Job Knowledge, Skills, and Abilities (KSAs)

Tire Industry: Essential industry information including tire brands, designs, treads; proper safety and functional procedures; and relevant customer markets
Customer Service: Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction
Mathematics: Knowledge of arithmetic, algebra, geometry, statistics, and their applications
Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services
Getting Information: Observing, receiving, and obtaining information from relevant sources
Analyzing Data or Information: Identifying underlying principles, reasons, or facts by breaking information or data into parts
Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data
Updating and Using Relevant Knowledge: Staying up to date technically and applying new knowledge to the role

Tools and Technology KSAs

Computers and Programs: Proficient use of computer hardware and software
Customer relationship management (CRM) software: Proficient use of CRM systems
Presentation software: Google Slides; Microsoft PowerPoint
Spreadsheet software: Microsoft Excel

Cognitive KSAs

Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches
Problem Sensitivity: Recognizing when something is wrong or likely to go wrong
Deductive Reasoning: Applying general rules to specific problems to produce answers that make sense
Inductive Reasoning: Combining pieces of information to form general rules or conclusions, including finding relationships among seemingly unrelated events
Persuasion: Persuading others to change their minds or behavior
Service Orientation: Actively looking for ways to help people

Communication KSAs

English Language: Knowledge of structure and content of English, including meaning and spelling, rules of composition, and grammar
Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used
Active Listening: Paying full attention, understanding points being made, asking questions as appropriate, and not interrupting at inappropriate times
Writing and Speaking: Communicating effectively in writing and interpersonal speaking as appropriate for the audience
Communicating with People Outside the Organization: Communicating with external customers, the public, and other outside sources in person, in writing, by telephone, or by email

Physical Requirements

Lifting, carrying, and pushing/pulling up to 100 lbs
Standing, walking, climbing
Stooping/kneeling, crouching/crawling, twisting, leaning
Driving
Seeing and hearing

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