Account Data Analyst

Mission

Track and analyze commercial tire performance for key accounts by creating customer reports and presentations that support sales efforts and align with a commitment to delivering exceptional customer experiences.

Key Responsibilities

• Complete hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites, including inspecting tires and pulling wear and removal data
• Track and compile tire data such as tread wear, hours and miles in service, removal reasons, and scrap-out analysis (truck and earthmover)
• Create and maintain account dashboards and reports, including performance trends and cost-per-hour and cost-per-mile metrics
• Prepare presentations covering account performance and scrap-out findings
• Support sales representatives at key accounts by joining customer visits and helping present findings
• Partner with fleet managers and maintenance leads to gather field data directly
• Identify and flag trends that signal service opportunities or customer risk
• Maintain accurate records in the CRM and tracking systems
• Learn product line specifications
• Travel regularly within the assigned territory
• Protect company assets, including inventory, cash accounts, receivables, equipment, and real estate
• Follow Purcell’s safety culture and perform all work in a safe manner
• Maintain regular attendance according to the assigned schedule
• Perform other essential and non-essential duties as assigned by management

Qualifications

Required Education, Experience, Licenses & Certifications

• Bachelor’s degree preferred
• Driver’s license required

Job Knowledge, Skills, and Abilities (KSAs)

• Tire Industry: Essential industry information including tire brands, designs, treads; proper safety and functional procedures; and relevant customer markets
• Customer Service: Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction
• Mathematics: Knowledge of arithmetic, algebra, geometry, statistics, and their applications
• Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services
• Getting Information: Observing, receiving, and obtaining information from relevant sources
• Analyzing Data or Information: Identifying underlying principles, reasons, or facts by breaking information or data into parts
• Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data
• Updating and Using Relevant Knowledge: Staying up to date technically and applying new knowledge to the role

Tools and Technology KSAs

• Computers and Programs: Proficient use of computer hardware and software
• Customer relationship management (CRM) software: Proficient use of CRM systems
• Presentation software: Google Slides; Microsoft PowerPoint
• Spreadsheet software: Microsoft Excel

Cognitive KSAs

• Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches
• Problem Sensitivity: Recognizing when something is wrong or likely to go wrong
• Deductive Reasoning: Applying general rules to specific problems to produce answers that make sense
• Inductive Reasoning: Combining pieces of information to form general rules or conclusions, including finding relationships among seemingly unrelated events
• Persuasion: Persuading others to change their minds or behavior
• Service Orientation: Actively looking for ways to help people

Communication KSAs

• English Language: Knowledge of structure and content of English, including meaning and spelling, rules of composition, and grammar
• Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used
• Active Listening: Paying full attention, understanding points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Writing and Speaking: Communicating effectively in writing and interpersonal speaking as appropriate for the audience
• Communicating with People Outside the Organization: Communicating with external customers, the public, and other outside sources in person, in writing, by telephone, or by email

Physical Requirements

• Lifting, carrying, and pushing/pulling up to 100 lbs
• Standing, walking, climbing
• Stooping/kneeling, crouching/crawling, twisting, leaning
• Driving
• Seeing and hearing