Cireson Portal Data Jobs

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Support Desk Data Analyst

SYSTEMTEC Columbia, SC

Columbia, SC

Today

Up to $75k/yr Full time Analyst Cireson Portal Data Analysis

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Job Description

Hybrid on-site and remote work in Columbia, SC offers a clear path to impact by supporting enterprise technology operations through data-driven analysis of service desk performance. You will validate operational data, build reports, and collaborate with technical teams to improve service quality and efficiency. The role offers a competitive salary of USD 75,000 per year and a comprehensive benefits package, including health, dental, disability, and life insurance, a 401K, paid time off, holidays, and tuition reimbursement.

Responsibilities

Analyze service desk metrics, workflows, and customer satisfaction data to identify performance trends and opportunities for improvement.
Develop and maintain SQL queries, reports, and data analyses to support operational decision-making.
Validate data accuracy and quality, investigate discrepancies, and address recurring issues.
Evaluate service processes and recommend corrective actions, enhancements, and workflow improvements.
Collaborate with analysts, engineers, and support teams to communicate findings and elevate service delivery.
Assist with documentation, reporting standards, quality reviews, and continuous improvement initiatives.

Requirements

Must be authorized to work in the United States; there is no sponsorship or third-party agency involvement.
2–4 years of experience in technical support, service desk operations, or a related IT support role.
Experience writing simple, intermediate, and complex T-SQL queries against Microsoft SQL Server databases and data warehouse environments.
1–2 years of experience working with relational databases, database transactions, and stored procedures.
Experience designing, developing, testing, and implementing reports using SQL Server Reporting Services (SSRS).
Strong understanding of relational database concepts, data analysis methods, and data validation practices.
Ability to analyze trends, identify data quality issues, and develop recommendations for process improvements.
Strong analytical, problem-solving, communication, and documentation skills.
Ability to work independently, manage multiple priorities, and collaborate effectively with technical teams.
Must be able to obtain a Top Secret security clearance (an interim clearance may be acceptable at time of hire).

Technologies

T-SQL
Microsoft SQL Server
SQL Server Reporting Services (SSRS)
System Center Service Manager (SCSM)
Cireson Portal

Benefits

Paid OT
PTO
Holidays
Health insurance
Dental insurance
Disability insurance
Life insurance
401K
Tuition reimbursement

Location and schedule

Hybrid work arrangement with an initial onsite training period. The role requires onsite availability in Columbia, SC as dictated by business needs.

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