AI Engineer

Responsibilities

• Guide a team of analysts and/or programmers in developing and supporting automated and manual systems, offering technical guidance on analytical tasks.
• Coordinate projects that involve multiple departmental team members across the organization.
• Evaluate requests for systems development and enhancements to determine feasibility and value.
• Analyze client requests and needs, including data analysis and resource identification.
• Conduct needs analysis studies by assessing the current environment through observation, interviews, and review of existing documentation, manuals, and forms.
• Identify problems and define actionable solutions.
• Collaborate with users and the ITS Team Lead to document current and future business needs.
• Review vendor documentation regarding changes and upgrades to systems.
• Document detailed design specifications; participate in designing production and conversion plans to ensure a smooth transition to new environments; design input and output formats, screens, and reports with input from the application owner and leadership.
• Investigate reported problems and determine root causes.
• Design interfaces, both automated and manual, between users and systems.
• Provide clinical systems analysts with tools to enhance knowledge and problem-solving skills.
• Develop test data and/or design test protocols.
• Urgent issues: acknowledge within 1 hour and resolve within 6 hours.
• Develop user and ITS procedure manuals.
• Monitor progress against the project plan and generate management reports as required.
• Provide technical guidance and support to the ITS team, leading maintenance and development plans for assigned systems.
• Assess outside software for compliance with ITS guidelines and make recommendations for acquisition.
• Help determine the nature and scope of project activities and processes to be developed or modified; recommend technical programming approaches for complex applications.
• Create program specifications, flow charts, and decision tables for translation into code for complex programs.
• Specify and arrange test data, coordinate test processing for newly developed systems, and troubleshoot by isolating and correcting testing errors.
• Develop or assist in developing the most complex programming routines and functions aligned with detailed design and user needs.
• Provide technical expertise for cost and time estimates and the resources required to develop or modify systems.
• Develop performance metrics and a formal statement of expected performance for new or modified systems, including the sequence of significant processes and functional segments.
• Perform job duties in alignment with MIS standards and may initiate standards when appropriate.
• Contribute to the I Am Yale-New Haven service excellence program and support the organization’s Vision, Mission, and Values, along with department competencies such as customer focus, problem solving, innovation, and adaptability.
• Foster positive and constructive working relationships within the department.
• Perform other job-related duties as required.

Requirements

• Bachelor's degree in Computer Science or related disciplines, or technical training with work experience (courses in systems analysis and design, DBMS, screen design, forms design, data gathering, oral and written communication).
• Eight (8) years or more of experience in programming and analytical activities, including at least four (4) years of analytical experience; experience in online, real time, and database environments; healthcare experience preferred.
• Must have a current driver's license and an acceptable driving record.
• Ability to work independently and meet deadlines with minimal supervision, manage multiple tasks, communicate effectively, solve problems, and develop creative solutions while escalating issues as needed.
• Ability to work well under tight time constraints and manage time effectively.
• Ability to work with limited supervision on projects with a small to mid-size scope.
• Strong organizational, problem-solving, listening, attention to detail, and innovative thinking skills; ability to inspire others.
• High level of customer service skills and a collaborative team player mindset.
• Capable of taking a leadership role in managing end-user relationships.
• Customer Focus: identifies opportunities to add value, accurately captures requirements, expectations, and needs.
• Seeks customer feedback and shares learnings with the team; accountable for analyzing feedback metrics and guiding improvements.
• Problem Solving: actively seeks problems as opportunities to improve.
• Applies go-see-learn approach to gather information through direct observation.
• Proactively guides and mentors junior staff; prioritizes business continuity in problem solving.
• Actively collaborates across teams and stakeholders.
• Innovation: applies knowledge from diverse situations to solve varied problems and promotes new ideas.
• Openness to fresh perspectives to enhance customer outcomes; ability to identify clinical/operational deficiencies and translate them into technical recommendations.
• Adaptability: maintains composure under changing priorities, handles obstacles constructively, and fosters a calm working presence.