Microsoft Platform and AI Engineer

The Microsoft Platform and AI Engineer supports the Gorilla Glue Microsoft 365 ecosystem and AI-enabled solutions, helping improve productivity, automate business processes, and deliver measurable value. The role focuses on implementing, administering, and continuously improving Microsoft 365, Power Platform, Copilot Studio, and related AI capabilities while aligning solutions to enterprise standards.

Key Responsibilities

• Configure and support Microsoft 365, Microsoft 365 Copilot, Copilot Studio, and Power Platform capabilities to enable business productivity, automation, and AI-driven experiences.
• Implement integrations between Copilot Studio, Power Platform, SharePoint Online, Teams, OneDrive, Exchange Online, and other approved Microsoft technologies.
• Develop secure workflows, actions, connectors, and knowledge experiences for agents and AI solutions to interact with Microsoft 365 services and business data.
• Troubleshoot and resolve issues related to Copilot, Copilot Studio, Power Platform, Microsoft 365 integrations, permissions, data access, and platform services.
• Design, build, test, deploy, and maintain Copilot Studio agents that address approved business needs.
• Configure topics, generative orchestration, knowledge sources, actions, authentication, variables, and conversation flows for effective agent experiences.
• Integrate agents with Power Automate, Microsoft 365, Dataverse, approved APIs, Microsoft Graph, and other enterprise systems.
• Apply responsible AI, security, data protection, access control, and governance requirements throughout the solution lifecycle.
• Perform testing, troubleshooting, monitoring, and continuous improvement of agents based on usage, quality, risk, and stakeholder feedback.
• Develop reusable patterns, templates, and components aligned to approved architecture standards.
• Use Power Apps, Power Automate, Dataverse, and other approved Power Platform capabilities to design and build business solutions.
• Automate business processes, approvals, notifications, data capture, and integrations using secure and maintainable workflows.
• Use solutions, connection references, environment variables, and application lifecycle management practices to move work through development, test, and production environments.
• Configure roles, permissions, connectors, and data access in accordance with governance.
• Support existing applications and automations by diagnosing failures, managing changes, and improving reliability and usability.
• Support Microsoft 365 Copilot deployment activities, including readiness, onboarding, and adoption.
• Deliver demonstrations, training sessions, office hours, and practical guidance for employees and business teams.
• Create user guidance, solution documentation, FAQs, learning materials, and reusable prompting examples.
• Identify opportunities for AI, agents, automation, and Microsoft platform improvements, and provide technical input for approved use-case assessments.
• Develop proof of concepts and production-ready solutions for approved initiatives.
• Communicate technical concepts to business stakeholders and provide practical recommendations and progress updates.
• Implement and support governance standards for Microsoft 365, Power Platform, Copilot Studio, and enterprise AI solutions.
• Ensure solutions align with security, privacy, compliance, data governance, accessibility, and supportability requirements.
• Participate in design reviews, testing, release planning, change control, incident resolution, and post-implementation reviews.
• Identify technical risks, platform constraints, licensing considerations, and support requirements, escalating decisions where appropriate.
• Collaborate with IT teams and approved partners to resolve platform, integration, identity, data, or service issues.
• Deliver assigned Microsoft platform and AI initiatives under the direction of the Managed - Global MS Platforms, owning tasks and workstreams from discovery through implementation and transition to support.
• Maintain clear plans, actions, risks, dependencies, testing evidence, and status updates; coordinate with users, technical teams, vendors, and stakeholders to support successful implementation and adoption.
• Contribute to continuous improvement of delivery methods, standards, documentation, and reusable solution patterns.

Required Qualifications

• Minimum 3 years of professional work experience.
• Demonstrated experience designing, building, testing, and deploying solutions in Microsoft Copilot Studio.
• Strong practical delivery with Power Platform, particularly Power Apps, Power Automate, and Dataverse.
• Experience integrating Copilot Studio, Power Platform, Microsoft 365 services, APIs, connectors, SharePoint, and Dataverse.
• Experience designing AI-enabled solutions, workflows, automations, and business process improvements using Microsoft technologies.
• Working knowledge of environments, security roles, permissions, data loss prevention, solution management, and application lifecycle practices within Power Platform.
• Experience gathering business requirements and translating them into technical solutions, prototypes, or production implementations.
• Ability to troubleshoot agents, applications, workflows, integrations, identity, permissions, and data-related issues.
• Strong written and verbal communication skills, including user training and explaining technical concepts to non-technical audiences.
• Demonstrate ownership, organization, documentation, and problem-solving skills.
• Commitment to responsible AI, security, privacy, governance, and continuous learning.

Education

Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline (or equivalent experience).

Technologies

• Microsoft 365
• Microsoft 365 Copilot
• Copilot Studio
• Power Platform
• Power Apps
• Power Automate
• Dataverse
• Microsoft 365 Services
• SharePoint Online
• Teams
• OneDrive
• Exchange Online
• Microsoft Graph
• Power BI
• Power Pages
• AI Builder
• Azure
• Azure AI
• PowerShell
• Entra ID
• Dynamics 365

Preferred Qualifications

• Experience with SharePoint Online, Teams, Exchange Online, Entra ID, Microsoft Graph, or PowerShell.
• Experience using Azure services or Azure AI capabilities in support of Microsoft platform solutions.
• Experience with Power BI, Power Pages, AI Builder, custom connectors, or Dynamics 365.
• Experience supporting a multinational or distributed organization.
• Relevant Microsoft certifications such as PL-200, PL-400, MS-102, or AI-900.

Benefits

• Competitive compensation packages
• Comprehensive healthcare benefits
• Other perks and incentives
• Supportive and engaged workplace culture

What Your Day Will Look Like

• Microsoft 365 Administration & Platform Engineering
• Copilot Studio & AI Solution Development
• Power Platform Solution Development
• Copilot Deployment, Adoption & Enablement
• AI Use-Case Discovery & Business Partnership
• Governance, Security & Operational Support
• Project Delivery & Implementation

Company Values

• Have fun, be passionate and show it.
• Act with integrity and respect in all relationships.
• Communicate openly and appreciate the effort of others.
• Embrace knowledge, growth, and change.
• Strive for excellence in what we do every day.