Senior Ai Engineer

Powerfront is seeking a Senior AI Engineer to build and integrate AI models for its INSIDE™ AI Customer Visual Engagement Platform.

Responsibilities

• Design, develop, and integrate AI models, primarily using GPT and other large language models (LLMs), into the core SaaS platform.
• Implement AI features such as:
  • Intelligent chatbots
  • Automated ticket routing
  • Sentiment analysis
  • Personalized recommendations
  • Proactive customer support
• Develop and integrate AI solutions using Tool Calling within GPT integrations to connect AI models to external tools and APIs.
• Work with large datasets covering customer interactions, product information, and retail transactions; use data analysis to identify trends and patterns that inform model training and optimization.
• Utilize and manage Vector Databases to store and retrieve embeddings for similarity search and AI context management.
• Apply Graph Database approaches and RAG (Retrieval-Augmented Generation) techniques (highly desirable) to improve retrieval and responses.
• Design and implement AI services with serverless technologies, primarily Cloudflare Workers and AWS Lambda, focusing on scalability, efficiency, and cost effectiveness.
• Collaborate with product managers, UX designers, and other engineers to translate business requirements into technical specifications and deliver AI features.
• Continuously monitor, evaluate, and optimize AI model and integration performance for accuracy, efficiency, and scalability.
• Stay current on advances in AI, machine learning, and natural language processing, and identify opportunities to adopt new technologies and techniques.

Requirements

• Demonstrated experience developing and deploying AI solutions, with strong focus on GPT integrations and Tool Calling.
• Strong experience with Vector Databases.
• Experience with Graph Databases and RAG implementation is highly desirable.
• Experience with traditional relational databases, specifically SQL Server or Postgres SQL.
• Serverless experience, specifically Cloudflare Workers.
• Proficiency with REST APIs, TypeScript, JavaScript, CSS, and HTML; C# .NET Core is a strong plus.
• Knowledge of AI risk assessment, legal regulations, configuring Guardrails, and familiarity with common AI attack methods such as adversarial attacks and data poisoning.
• Strong data analysis skills with experience extracting insights from large datasets.
• Retail sector experience and understanding of retail customer journeys is essential.
• Excellent problem-solving and analytical skills for complex technical challenges.
• Strong communication and collaboration skills in a team environment.
• Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field (Master’s degree or PhD preferred, but not required with significant practical experience).

Technologies

• GPT, large language models (LLMs)
• Tool Calling
• Vector Databases, Graph Databases
• RAG (Retrieval-Augmented Generation)
• Cloudflare Workers, AWS Lambda
• REST APIs
• TypeScript, JavaScript, CSS, HTML
• C# .NET Core
• AI risk assessment, Guardrails, adversarial attacks, data poisoning
• SQL Server, Postgres SQL
• SPARQL, Gremlin
• AWS, Azure, GCP

Benefits

• Dynamic & forward-thinking organization revolutionizing retail technology
• Virtual workforce with remote work that is still highly interactive and collaborative
• Competitive salary and benefits
• Culture with high client and staff retention
• Opportunity to partner with prestigious brands worldwide
• Career progression and longevity