Senior Staff Machine Learning Engineer, Agentic Application

ServiceNow is building enterprise automation experiences that bring agentic AI to real business workflows through conversational and GUI product surfaces across chat and web. As a Senior Staff Machine Learning Engineer, you will apply advanced Machine Learning with a focus on Generative AI to deliver capabilities that help organizations complete critical tasks with confidence.

This Mountain View, CA onsite role combines technical leadership with product execution, spanning end-to-end delivery, feature design and implementation, and cross-functional collaboration to scale to new customers, domains, and global markets.

Role overview

• Apply cutting-edge Machine Learning, particularly Generative AI, to enterprise business automation and critical tasks via agentic AI conversational and GUI experiences.
• Contribute as a technical leader by designing and implementing product features and helping shape the product direction through strategic influence.
• Partner with PM, UX, and GTM teams to define, scope, and validate product deliverables.

Responsibilities

• Collaborate closely with GAI conversational framework experts to learn the latest capabilities and best practices.
• Design and implement stakeholder and end-user features using agentic AI and technical approaches that deliver business value.
• Work with PM/UX/GTM to define, scope, and validate product deliverables.
• Help expand the product’s reach to more customers, domains, and global markets while maintaining high-quality and extensible engineering execution.
• Identify patterns and incorporate feedback to further evolve the agentic AI framework.
• Develop into a well-rounded product engineer skilled in applying LLM technologies for impactful products.

Requirements

• Ability to tech lead other engineers and drive end-to-end project delivery, with strong communication and soft skills.
• BS or higher in computer science or a related field.
• 10+ years of professional experience in scalable system development.
• Strong product sense and a passion for building scalable web or conversational UI products.
• Excellent cross-functional collaboration skills.
• Ongoing drive to learn and willingness to step outside comfort zones.

Compensation and benefits

• Base pay: USD 201,300 - 352,300 per year, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan.
• Family leave programs.
• Competitive On Target Earnings (OTE) incentive compensation structure (for sales positions).

Company context

Moveworks is an Agentic AI Assistant platform that empowers the workforce, and in December 2025 it was acquired by ServiceNow. The acquisition is positioned as a milestone toward creating a single front door to work for all business systems.

Work location and personas

• Work personas are assigned as flexible, remote, or required in office based on the nature of work and assigned work location.
• ServiceNow may confirm the distance between an applicant’s primary residence and the closest ServiceNow office using a third-party service.

Equal opportunity and accommodations

• ServiceNow is an equal opportunity employer; all qualified applicants receive consideration without regard to protected characteristics.
• Applicants with arrest or conviction records will be considered in accordance with legal requirements.
• For reasonable accommodations during the application process, contact [email protected].

Export control

• For roles requiring access to controlled technology, ServiceNow may need to obtain export control approval from government authorities for certain individuals.
• Employment is contingent upon ServiceNow obtaining any required export license or other approval from relevant export control authorities.