Senior Analyst, Agentic AI Engineer

Dell Technologies’ Services Operations AI Transformation team is building production-ready agentic AI capabilities to support operational teams. In this role, you will work closely with business stakeholders to design, build, deploy, and govern AI agents powered by large language models and enterprise data, with a focus on measurable business outcomes and scalable adoption.

This on-site position is based in Hopkinton, MA, with a salary range of USD 96,000 - 132,000 per year.

What you’ll do

• Collaborate with operations teams to analyze workflows, identify automation opportunities, and translate business processes into scalable AI agent specifications
• Design, develop, test, and deploy AI-powered agents and workflows using large language models, retrieval systems, and enterprise data sources
• Establish evaluation frameworks, monitor production performance, troubleshoot issues, and continuously improve accuracy and adoption
• Handle AI portfolio intake, including tracking, governance, and stage-gate processes to support delivery and compliance with enterprise standards
• Produce reusable templates, documentation, and best practices to enable broader adoption and scalable delivery across multiple business domains

What you’ll bring

• 2+ years of experience in software engineering, data science, machine learning, technical consulting, or a related technical field
• A Bachelor’s degree in Computer Science, Engineering, Data Science, or a related discipline, or equivalent practical experience
• Strong Python skills with experience building, enhancing, and maintaining production-quality applications
• Hands-on experience delivering AI or LLM-powered solutions, including prompting, tool integration, retrieval-augmented generation (RAG), workflow orchestration, and evaluation techniques
• Proven ability to partner with business stakeholders, produce clear technical specifications, manage multiple priorities, and take solutions from concept through production

Technologies you may work with

• Python
• Large language models
• Retrieval systems
• Retrieval-augmented generation (RAG)
• Workflow orchestration
• GitHub Copilot
• DataRobot
• Windsurf
• Jira/Confluence

Desirable

• Experience using AI development tools and platforms such as GitHub Copilot, DataRobot, Windsurf, or similar technologies
• Familiarity with enterprise delivery processes, including architecture reviews, security and governance requirements, Jira/Confluence, portfolio management, and executive reporting

Compensation: The salary range for this position is $96,000 to $132,000.