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4 jobs found

30d ago

Machine Learning Engineer, GAI Search Platform

ServiceNow Mountain View, CA

Mountain View, CA

30d ago Closed

$140k - $217k/yr Full time Agentic Ai AI Ai Ml

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

ServiceNow’s GenAI Search Platform team is hiring Machine Learning Engineers to advance enterprise search-based question answering. The work combines traditional machine learning with generative AI and LLMs, with a focus on building LLM-enabled search capabilities and establishing systematic evaluation for ranking and summarization grounded in heterogeneous knowledge sources.

Responsibilities

Drive development of the search platform using LLM-enabled generative AI features in a fast-paced environment, supporting product teams as they build new applications and features quickly.
Ship prototypes to customers at scale, evaluate and iterate on ranking improvements in a systematic manner, and enforce guarantees related to quality, security, privacy, and scalability.
Create systematic evaluation metrics and methodologies for search models, using LLMs to address enterprise-specific challenges such as security and privacy.
Collaborate with ranking, product, design, infrastructure, and data science teams to develop next-generation agentic search capabilities with an emphasis on performance and enterprise readiness.
Partner with product, user experience, customer success, and engineering teams to identify, define, and build solutions.

Required Qualifications

3+ years of engineering experience.
First-hand experience relevant to search platforms, including traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
Background in text processing, information retrieval, natural language understanding, or machine learning.
Strong interest in helping product and ranking teams move faster and scale solutions effectively while maintaining customer impact and success as priorities.

Technologies

LLMs (large language models)
Natural language understanding
Retrieval augmented generation (RAG)

Nice to Have

Experience with, or interest in learning, large language models, retrieval augmented generation (RAG), and agents.
Experience with Python, including contributing to mature Python libraries or platform code, including open-source repositories.
Experience in Golang (not required).

Compensation and Benefits

Base pay: $139,700 - $216,500 per year.
Equity (when applicable), variable or incentive compensation, and benefits.
Health plans, including flexible spending accounts.
401(k) plan with company match.
ESPP.
Matching donations.
Flexible time away plan.
Family leave programs.

Work Location and Work Persona

The role is based in Mountain View, CA and is onsite.

ServiceNow assigns work personas (flexible, remote, or required in office) based on the nature of the work and the assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

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1mo ago

Machine Learning Engineer

Glassdoor Remote 🌍 Remote

Remote

1mo ago Closed

$118k - $245k/yr Full time Ai Ml Artificial Intelligence Enterprise Search

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

Glassdoor is seeking a Remote Machine Learning Engineer to partner with teams across the business to prepare data, train and optimize models, and maintain inference services, applying ML techniques and LLM-based approaches to improve search, ranking, and recommendations at scale.

Responsibilities

Build AI/ML systems for search, ranking, and recommendations
Develop LLM retrieval and generation workflows
Improve search and ranking relevance
Design metrics and run experiments
Monitor model quality, latency, and cost
Debug data, models, and system issues
Build training, inference, and eval pipelines

Requirements

Requires a Bachelor's degree in Computer Science, Mathematics, or Statistics, and a minimum of 2 years of related experience; or an advanced degree without experience
Experience building ML models in Python; solid software engineering and algorithms fundamentals
Experience developing backend services in Java/Kotlin for ML-driven systems and features
Experience writing clean, testable, and maintainable production code
Experience working with structured and unstructured data, including SQL for large-scale data querying, and building scalable data pipelines and features from data
Experience integrating ML models into search systems using engines such as OpenSearch or similar, with familiarity in container orchestration for deployment with senior guidance
Excellent understanding of model evaluation techniques, feature engineering, experiment design, and familiarity with LLM systems (RAG, embeddings, output evaluation)

Technologies

Python
Java
Kotlin
OpenSearch

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1mo ago

Machine Learning Engineer

ServiceNow Mountain View, CA

Mountain View, CA

1mo ago Closed

$140k - $217k/yr Full time Artificial Intelligence Enterprise Search Feature Engineering

This position is no longer accepting applications (closed Aug 25, 2026).

Job Description

ServiceNow's Moveworks team is expanding its search-based question-answering capabilities. The role focuses on boosting ranking, information retrieval, and natural language processing to deliver more relevant results, while partnering with product, UX, and engineering teams to align on user needs and outcomes.

Location

Mountain View, CA (onsite)

Salary

USD 139,700 - 216,500 per yearly

Responsibilities

Develop new ranking features and refine existing ones to improve relevance metrics
Build an algorithmic framework to support a diverse set of ranking features
Design platform and tooling to enable parallel ranking experiments
Create metrics to evaluate ranking performance

Requirements

Direct experience in traditional information retrieval techniques, or machine learning based ranking models
Ability to derive insights from query logs analysis and identify opportunities to improve search quality
Background in text processing, information retrieval, natural language understanding, or machine learning

Technologies

Golang

Benefits

Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Equity (when applicable)

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1mo ago

Senior Machine Learning Engineer, GAI Search Relevance

ServiceNow Mountain View, CA

Mountain View, CA

1mo ago Closed

$161k - $274k/yr Full time Enterprise Search Search Engine

This position is no longer accepting applications (closed Aug 20, 2026).

Job Description

ServiceNow is looking for a Senior Machine Learning Engineer to enhance the relevance of its enterprise search and question‑answering platform. You will partner with product, UX, and engineering teams to shape ranking features, design experiments, and measure their impact on search quality. This onsite role is based in Mountain View, California, with a salary range of USD 161,300 - 274,200 per year.

Responsibilities

Design new ranking features and refine existing ones to lift relevance metrics
Build an algorithmic framework that supports a diverse set of ranking features
Architect the platform and tooling that enables parallel ranking experiments
Create metrics to evaluate how ranking performs

Requirements

Hands-on experience with traditional information retrieval techniques or machine learning based ranking models
Ability to derive insights from query log analysis and identify opportunities to improve search quality
Background in text processing, information retrieval, natural language understanding, or machine learning

Technologies

Golang

Benefits

Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Equity (when applicable)
Variable/incentive compensation

About ServiceNow

ServiceNow began in 2004 in San Diego when Fred Luddy envisioned transforming how work gets done. Today it stands as a global leader delivering AI‑enhanced technology to more than 8,100 customers, including 85% of the Fortune 500. Its cloud‑based platform connects people, systems, and processes to help organizations find smarter, faster, and better ways to work.

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Enterprise Search Data Jobs

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Senior Machine Learning Engineer, GAI Search Relevance

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