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GoodSuite

AI Engineer

GoodSuite
Woodland Hills, CA Full time Posted 1d ago
AI Ai Automation Ai Workflows Artificial Intelligence Data Integration Database Databases Engineer Generative AI Machine Learning
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Job Description

On-site opportunity in Woodland Hills, CA. This AI Engineer role at GoodSuite is a builder-focused position to design and deploy AI-powered automation across internal operations, integrate LLMs with internal systems, and lead internal AI adoption with direct access to leadership.

Responsibilities

  • Design and deploy AI-powered automation across internal operations — service delivery, billing, quoting, onboarding, and client communications
  • Build and maintain AI tools, agents, dashboards, and workflows that eliminate manual work and create measurable time savings
  • Integrate LLMs with internal systems, SaaS tools, databases, APIs, and automation platforms
  • Lead GoodSuite’s internal AI adoption — training staff, identifying use cases, and driving actual usage of the tools
  • Evaluate and implement AI-forward platforms including workflow automation, LLM integrations, and RMM/PSA enhancements
  • Partner with the CRO and COO to identify automation opportunities that support revenue growth and margin improvement
  • Build the foundation for AI-enabled client-facing services for the managed IT client base
  • Stay relentlessly current and act as the eyes and ears on what’s coming next

Requirements

  • You are obsessive about AI, not as a trend but as a craft. You build things and ship them
  • Hands-on experience with LLM APIs such as OpenAI, Anthropic/Claude, Gemini, or similar
  • Proficient with Python and/or TypeScript/Node.js, and comfortable with frameworks like FastAPI, Flask, Express.js, or similar
  • Experience with APIs, webhooks, databases, and workflow automation platforms like n8n, Make, Zapier, or Power Automate
  • Ability to build practical internal tools using React, Next.js, Retool, Streamlit, or similar when needed
  • Experience in or around an MSP, IT services, SaaS, service business, or technology company — understanding operational realities
  • Clear communicator who can explain complex tools to non-technical stakeholders without condescension
  • Work with urgency; proactively identify and build solutions rather than waiting for directions
  • Comfortable with ambiguity and adept at shaping the role as it evolves
  • A portfolio, GitHub, side project, internal tool, or live product that demonstrates actual hands-on building
  • Technologies and platforms we work with include: OpenAI, Anthropic/Claude, Gemini, Python, TypeScript, Node.js, FastAPI, Flask, Express.js, n8n, Make, Zapier, Power Automate, React, Next.js, Retool, Streamlit, ConnectWise Manage, ConnectWise Automate, Microsoft 365 automation, Azure AI services, Microsoft Graph, SharePoint, Teams, RAG, embeddings, vector databases, document processing, knowledge-base search, and AI evaluation workflows

NICE TO HAVE

  • Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms
  • Familiarity with Microsoft 365 automation, Power Automate, Azure AI services, Microsoft Graph, SharePoint, or Teams integrations
  • Experience with RAG, embeddings, vector databases, document processing, knowledge-base search, or AI evaluation workflows
  • Experience building internal-facing AI dashboards, reporting tools, copilots, or client-facing AI features
  • Background in SOC, cybersecurity automation, compliance tooling, or IT operations

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