Data Analyst/Dispatcher

Data Analyst – Road Supervisor/Dispatcher, onsite in Raleigh, NC, blends dispatch operations with road supervision and data analytics to support Transdev's local network. The role oversees road service delivery, provides customer support, ensures safety-compliant routes, and records data in the company software.

Responsibilities

• Generate management reports and prepare all customer invoices.
• Oversee road service by tracking trip performance metrics, on-time route starts, overall performance, and incidents for assigned carriers.
• Provide customer support by addressing questions and concerns about trips, including no-shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators and serve as liaison between the carrier and emergency services.
• Review daily service and proactively respond to issues that affect customer service.
• Enter times and odometer readings into the company systems.
• Perform clerical and administrative tasks in line with contractual and legal mandates.
• Input and extract data from manifests to furnish information to management and clients.
• Perform other duties as required.

Requirements

• High School Diploma or GED; technical degree preferred.
• 3 to 5 years of dispatching experience.
• Minimum of one year of related data analytics experience.
• Excellent verbal, interpersonal, and customer service skills.
• Strong problem-solving and analytical abilities.
• Ability to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and medical evaluation where applicable; DOT Regulation 49 CFR Part 40 prohibits the use of Schedule I drugs, including cannabis.
• Prolonged periods of sitting, typing, and screen time are typical.
• Work environment combines indoor and outdoor settings.

Benefits

• Vacation: minimum two weeks per year.
• Sick days: five days per year.
• Holidays: twelve days per year (eight standard, four floating).
• Standard benefits including 401(k), medical, dental, and vision coverage; life insurance; short-term disability; and voluntary long-term disability.

Physical Requirements

• Work outdoors in varying temperatures, weather, and humidity; the role may be performed outside and in remote locations.
• Sit for extended periods (up to 6 to 8 hours); frequently walk long distances and navigate sloped or uneven surfaces.
• Push or pull objects up to 50 pounds; lift up to 50 pounds with or without assistance; occasional bending, kneeling, or crouching to access files or equipment.
• Be exposed to high-traffic areas and tolerate dust, vehicle fumes, and noise.

Drug Free Workplace

• Eligible to work in the United States without sponsorship now or in the future (for U.S. based roles).
• Must successfully pass a pre-employment drug screen.

About Transdev

Transdev collaborates with cities, counties, airports, companies, and universities across the United States to operate transportation systems, maintain fleets, and deliver mobility solutions. The U.S. organization employs about 32,000 people across 400 locations and operates more than 17,000 vehicles. As a global mobility leader with operations in 19 countries, Transdev employs roughly 110,000 team members worldwide. The company focuses on safe, reliable, and innovative solutions that enable people to move and access essential services.

California Applicants

• Job Category: Dispatchers
• Job Type: Full Time
• Req ID: 8554
• Pay Group: VWQ
• Cost Center: 722