Machine Learning Engineer, Agentic Application

Machine Learning Engineer, Agentic Application at ServiceNow in Mountain View, CA (onsite), salary USD 139,700 - 216,500 per year.

Responsibilities

• Build and scale an integrated product infrastructure with intuitive interfaces that empower engineers and configurators to tailor generative AI models, including data collection and feedback loops, adapting to varied enterprise use cases, and delivering domain specific conversational experiences.
• Create scalable API abstractions for the conversation platform that integrates with MSTeams, Slack, and Web, while exposing a neutral API for other parts of the engineering stack.
• Enhance the dialog engine to support a broad set of conversational features, leveraging enterprise private knowledge in the cloud, and enable real time multilingual translation, all with a small memory footprint and low latency; streamline the developer workflow.
• Promote coding best practices, robust API design, scalability, and performance optimization; cultivate a culture of excellence and continuous improvement among engineers.
• Establish comprehensive visibility into conversational AI performance via a robust logging and tracing framework, accessible debugging and triage tools, and automated metrics for monitoring and analysis.
• Collaborate closely with ML engineers, application engineers, product teams, and customer support to drive new features and scalability initiatives.

Requirements

• A solid foundation in computer science and software engineering with experience building scalable systems.
• Deep understanding of clean, modular, and scalable API design; ability to champion best coding practices and influence peers to uphold high quality code.
• Passion for optimizing systems; proficient with tracing, logging, and metrics frameworks; systematic approach to identifying and resolving latency, race conditions, and throughput bottlenecks.
• Ability to independently research new requirements and develop innovative solutions; thrives in fast paced coding and rapid iterations.
• Strong communication and cross functional collaboration skills to articulate rationales and design approaches.
• Bachelor's degree or higher in computer science or a related field.
• 2+ years of professional development experience, specifically in building systems at scale.

Technologies

• MSTeams
• Slack
• Web

Benefits

• Health plans
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs
• Equity (when applicable)

Work personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations EAR, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.