Data Analyst, RCX

This onsite Data Analyst role in Bellevue, WA, joins Amazon's Returns Customer Experience team to unlock insights and drive scalable improvements in the returns transportation business. The position emphasizes data mining and modeling, partnering with stakeholders to move concepts into execution using Excel and SQL.

Responsibilities

• Access and analyze data using Excel, SQL, and other data management systems
• Monitor key metrics, perform data analyses, and collaborate with internal and external teams to identify opportunities for process and system improvements
• Design, develop, and maintain scalable, automated dashboards, reports, or systems that enable stakeholders to manage the business and make informed decisions
• Lead business requirements reviews and present findings to leadership
• Produce artifacts with clear written communication that are easily understood by both business and technical partners
• Remain self-driven and capable of delivering on ambiguous projects with incomplete data

Requirements

• Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics, or another technical field
• Experience performing data analysis using Microsoft Excel and the broader Microsoft Office suite

Technologies

• Excel
• SQL
• Microsoft Office

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health coverage including medical, dental, vision, prescription, Basic Life and AD&D, with optional Supplemental Life, EAP, mental health support, Medical Advice Line, Flexible Spending Accounts, and Adoption/Surrogacy reimbursement
• 401(k) matching
• Paid time off
• Parental leave

About the Team

• Amazon Worldwide Returns & ReCommerce (WW R&R) pursues zero cost of returns, zero waste, and zero defects
• We are an agile, innovative organization dedicated to making zero happen to benefit customers, the company, and the environment. WW R&R brings together business, product, program, operational, data, and software engineering teams to manage the lifecycle of returned and damaged products