Founding AI Engineer

Build AI agent systems that handle real IT support work for small and mid-sized businesses, partnering closely with founders from infrastructure to customer-facing features.

Responsibilities

• Develop and iterate AI agents that investigate and resolve IT support tickets in live customer environments
• Scale distributed infrastructure to meet customer growth, reliability, and performance demands
• Deliver product improvements across the stack, from frontend through backend and integrations, informed by direct customer feedback
• Work day to day with founders on a roadmap that moves quickly
• Optionally sit with customers to understand pain points and influence product direction

Requirements

• 2 to 5 years building software across the full stack
• Proven ability to ship production systems and support them in the real world, at a scale of around 50 customers or more
• Practical experience with LLM APIs, including prompt engineering and agent architecture design
• Founding-engineer mindset: ship meaningful side projects and match the pace and commitment expected in an early team
• Clear communication and ability to simplify complex problems
• Decisiveness on what to prioritize first

Technologies

• LLM APIs

Benefits

• $175,000 to $220,000 per year + competitive early-stage equity
• Seed funding from a respected venture firm; founders with backgrounds in frontier AI research and high-growth enterprise software
• Founding-engineer role: help shape product direction and engineering culture
• Large, largely untouched market with signed customers and adoption already running ahead of expectations
• Agentic systems are core to the product, not AI added on top of an existing workflow

Nice to Haves

• AI agents or tool-using LLM systems run in production (not only prototypes)
• Experience at an early-stage startup (seed to Series C range)
• Exposure to enterprise IT, security, or identity management
• Bachelor’s degree in computer science or a comparable technical field
• Depth in distributed systems and backend infrastructure
• Comfort owning front-end product work in addition to backend layers

Job Details

• Location: San Francisco, CA (on-site)
• Work policy: On-site, 5 days per week
• Compensation: $175,000 to $220,000 + competitive early-stage equity
• Visa sponsorship: Open to visa transfers (example: OPT or H-1B transfers)
• Employment type: Full-time