IT & Data Analyst

Tisun Beauty Supply is hiring an IT & Data Analyst in Charlotte, NC (onsite) to support day-to-day technology and deliver reporting and business intelligence for retail operations.

Responsibilities

• Provide day-to-day technical support for employees and store locations
• Troubleshoot computers, POS systems, printers, networks, software, and other technology-related issues
• Assist with setup and configuration of computers, user accounts, software, and other technology
• Coordinate with technology vendors and service providers when additional support is needed
• Maintain accurate records of IT equipment, systems, users, and technology-related issues
• Support appropriate security practices, access controls, and user permissions
• Assist with technology implementations, upgrades, and system improvements
• Support adoption of new software and technology across the organization
• Collect, organize, analyze, and interpret business and retail data
• Create recurring and ad-hoc reports for leadership and management
• Analyze sales, inventory, product performance, customer trends, labor, and other operational data
• Identify trends, patterns, discrepancies, and opportunities within company data
• Develop dashboards and reporting tools to improve information usability
• Monitor data quality to help ensure information is accurate and consistent across systems
• Translate complex data into clear, actionable information for non-technical team members
• Assist leadership with data-driven decision-making and business planning
• Partner with store management and leadership to identify reporting and technology needs
• Improve processes through automation, reporting, and technology solutions
• Identify opportunities to reduce manual work and improve operational efficiency
• Assist with system integrations and information flow between business applications
• Maintain documentation for reports, processes, systems, and procedures
• Support special projects involving technology, reporting, operations, and business development

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Data Analytics, Business Analytics, Information Systems, or a related field (preferred)
• Relevant professional experience may be considered in place of a degree
• Experience in IT support, data analysis, business intelligence, retail technology, or a related field
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Excel or Google Sheets
• Experience working with data, reporting tools, databases, or business systems
• Strong attention to detail and accuracy
• Ability to troubleshoot technical problems and identify practical solutions
• Strong written and verbal communication skills
• Ability to explain technical or analytical information to non-technical employees
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong organizational and time-management skills
• Ability to maintain confidentiality when working with company, employee, customer, and business information

Technologies

• Microsoft Excel
• Google Sheets
• SQL
• Power BI
• Tableau
• Microsoft Power Platform
• Google Workspace
• Microsoft 365
• POS systems
• Retail management systems
• Inventory management systems
• CRM systems
• Data visualization
• Database management
• System administration
• Automation tools
• API integrations
• Cybersecurity and access management

Preferred Skills

• SQL
• Power BI
• Tableau
• Microsoft Power Platform
• Google Workspace
• Microsoft 365
• POS systems
• Retail management systems
• Inventory management systems
• CRM systems
• Data visualization
• Database management
• System administration
• Automation tools
• API integrations
• Cybersecurity and access management

Ideal Candidate

• Analytical and detail-oriented
• Dependable and professional
• Curious and solutions-focused
• Organized and proactive
• Comfortable learning new technology
• Able to work independently and collaboratively
• Customer-service oriented
• Interested in improving business processes
• Able to maintain confidentiality and exercise good judgment

Salary: USD 50,000 - 65,000 per year