Product Operations Manager - Analytics and Insights

Dexcom seeks a Product Operations Manager for Analytics and Insights to scale analytics platforms, build self-service KPI dashboards, and translate adoption and performance data into actionable insights.

Responsibilities

• Scale the use of Pendo and Amplitude in collaboration with Product Managers, R&D, Data, and Legal/IP/Privacy to advance platform capabilities.
• Own the ongoing sustainment of Pendo and Amplitude, including taxonomy, instrumentation standards, reporting, and monitoring.
• Ensure data quality, consistency, and regulatory/compliance alignment across product analytics implementations.
• Partner cross‑functionally to drive adoption and effective use of product analytics tools.
• Track and report product outcomes and KPIs across the Product organization.
• Define and maintain self‑service KPI dashboards that enable Product teams to monitor performance and outcomes.
• Support Product Managers in defining clear outcomes and KPIs for products and features.
• Surface risks, trends, and insights to inform prioritization, planning, and decision‑making.

PRODUCT ANALYTICS PLATFORM ENABLEMENT

• Scale and sustain Pendo and Amplitude capabilities in partnership with Product Managers, R&D, Data, and Legal/IP/Privacy.
• Own ongoing governance of Pendo/Amplitude, including taxonomy, instrumentation standards, reporting, and monitoring.
• Ensure data quality, consistency, and compliance across product analytics deployments.
• Partner cross‑functionally to promote adoption and effective use of product analytics tools.

PRODUCT OUTCOMES AND KPI TRACKING

• Track and report product outcomes and KPIs across the Product organization.
• Define and maintain self‑service KPI dashboards to enable Product teams to monitor performance and outcomes.
• Support Product Managers in defining clear outcomes and KPIs for products and features.
• Surface risks, trends, and insights to inform prioritization, planning, and decision‑making.

WHAT MAKES YOU SUCCESSFUL

• Ability to operate with high autonomy, navigate ambiguity, and scale across multiple Product and Data teams.
• Proven experience influencing outcomes without direct authority.
• Experience enabling and sustaining product analytics platforms such as Pendo and Amplitude.
• Strong understanding of event taxonomy, instrumentation, reporting, and monitoring.
• Proven ability to partner cross‑functionally with Product, Engineering, Data, and Legal/Privacy teams.
• Experience tracking product outcomes, KPIs, and success metrics.
• Ability to build self‑service dashboards that support scalable, data‑driven decision‑making.
• Strong analytical skills with the ability to identify trends, risks, and insights.
• Clear communicator with strong facilitation and stakeholder‑management skills.
• Experience with BI tools such as Tableau, Power BI, and Looker.

WHAT YOU’LL GET

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve.

TECHNOLOGIES

• Pendo
• Amplitude
• Tableau
• Power BI
• Looker

TRAVEL REQUIRED

5-15%

EXPERIENCE AND EDUCATION REQUIREMENTS

• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience.

FLEX WORKPLACE

Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120 km).