Senior Data Analyst - CX Analytics (Pro Product)

The Home Depot is seeking a Senior Data Analyst for the CX Analytics team within the Pro Product segment, based onsite in Atlanta, GA. This role turns complex data into compelling, decision-ready storytelling to guide strategy and elevate the Pro customer experience, combining hands-on SQL, Python, and Tableau work with a focus on AI and advanced analytics. The position collaborates with product, UX, and engineering partners to turn insights into tangible improvements for Pro customers.

Responsibilities

• Define and promote consistent reporting standards across the team.
• Design and implement a scalable reporting framework.
• Lead data mining efforts to inform analytics initiatives.
• Create programs, methodologies, and data artifacts for analysis and presentation.
• Collaborate with stakeholders, developers, UX designers, and end users to capture requirements.
• Analyze data, develop SQL scripts, stored procedures and triggers, and generate reports.
• Perform data cleansing and validation to ensure accuracy.
• Prepare data load scripts for bulk data ingestion from multiple sources.
• Leverage a variety of database applications and analytics tools as needed.
• Enhance systems and procedures to improve analytics workflows.

Requirements

• Minimum 18 years of age and eligible to work in the United States.
• Advanced proficiency in SQL for complex data extraction and manipulation.
• Strong experience with Tableau or equivalent BI tools for dashboards and executive-ready reporting.
• Solid Python skills for data analysis, statistical modeling, or automation.
• Proven ability to translate data into clear, compelling stories for non-technical audiences.
• Demonstrated enthusiasm for and understanding of AI applications in analytics.
• Strong problem-solving skills with an ability to navigate ambiguity.
• Proven success partnering with cross-functional stakeholders.
• High level of curiosity, ownership, and bias toward action.
• Experience in Customer Experience analytics, Product Analytics, B2B or closely related fields.
• Minimum 7 years of relevant work experience.
• Superior interpersonal skills and ability to collaborate effectively in a team.
• Commitment to delivering organized, high-quality outputs.
• Ability to mentor colleagues on standards, best practices, and new technology concepts.
• Understanding of usability best practices and user-centered design.
• Creative problem solving, innovation, and issue resolution approach.
• Excellent verbal and written communication skills.
• Self-motivated and self-managed with strong analytical ability and intellectual curiosity.

Technologies

• SQL
• Python
• Tableau

Direct Manager / Direct Reports

Position reports to a Sr. Engineer or Sr. Manager.

Travel Requirements

Overnight travel is typically less than 10 percent of the time.

Physical Requirements

Primarily seated work with occasional opportunities to move; light lifting may be required on rare occasions.

Working Conditions

Based in a comfortable indoor environment; any unpleasant conditions are infrequent and not objectionable.

Minimum Education

A bachelor's degree or equivalent in a field related to the role.

Preferred Education

No additional education.

Competencies

• Strong interpersonal skills and demonstrated ability to collaborate in a team setting.
• Commitment to organized, high-quality deliverables.
• Ability to mentor colleagues on standards, best practices, and new technology concepts.
• Understanding of usability best practices and user design.
• Creative approach to problem solving, innovation, and issue resolution.
• Excellent verbal and written communication skills.
• Self-motivated and self-managed with high analytical ability and intellectual curiosity.