JPMorgan Chase’s Machine Learning Intelligence Operations (MLIO) team in Columbus, OH is seeking a Product Manager to shape the strategy, roadmap, and delivery of machine learning applications within Transcription and Conversational Insights. This role leads cross functional squads to modernize the service experience for tens of millions of customers, blending product discipline with AI capabilities to drive meaningful outcomes.
Responsibilities
- Define the product strategy, roadmap, prioritization, and backlog for machine learning applications
- Lead agile product teams that include product associates, data scientists, machine learning engineers, and data analytics members
- Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance
- Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories
- Partner with user research and business operations teams to analyze and ideate customer experience, behavior, and improvement opportunities
- Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume
- Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap
- Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings
- Foster a culture of innovation, collaboration, and continuous improvement within the team
Requirements
- 6+ years of experience in Technical Product Management, ideally with AI/ML-related products
- Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment
- Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes
- Applied expertise in a variety of AI and machine learning techniques and technologies
- Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners
- Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
- Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors
Technologies
- cloud-based AI/ML platforms
Benefits
- Competitive total rewards package including base salary determined by role, experience, skill set and location
- Commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Additional details about total compensation and benefits will be provided during the hiring process
Why Join Us
- Be part of a forward-thinking team that is at the forefront of AI and machine learning innovation
- Work on impactful projects that transform customer and employee experiences
- Collaborate with a diverse and talented team of professionals
- Enjoy a dynamic and inclusive work environment that fosters growth and development
About Us
Chase is a leading financial services firm dedicated to helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. The mission centers on creating engaged, lifelong relationships and placing customers at the heart of everything we do, while supporting small businesses, nonprofits, and cities with tailored solutions.
About the Team
Our Consumer & Community Banking division serves Chase customers through personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth and offer the most-used digital solutions, all while prioritizing customer satisfaction. Operations teams develop secure service solutions to meet clients’ needs globally, leveraging the latest technology to deliver industry-leading capabilities and exceptional client experiences.
