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Job Description

Join CGI Group, Inc. in Lafayette, LA (onsite) as a Data Analyst supporting Customer Identity and Access Management (CIAM) initiatives in a financial services environment. This role combines practical analytics with real-world impact, helping improve data quality and inform product management decisions. Compensation for this position is USD 123,200 to 156,700 per year.

Responsibilities

  • Collaborate with Product Owners, Developers, and business stakeholders to define reporting requirements.
  • Build Tableau dashboards to surface insights from operational and customer identity data.
  • Investigate operational issues and analyze underlying data to support resolution efforts.
  • Identify opportunities to improve product adoption and user experience.

Requirements

  • Experience with Tableau dashboards and reporting solutions.
  • Ability to analyze user, organization, and access management data.
  • Experience documenting business rules, metric definitions, and reporting requirements.
  • Strong data quality analysis and root cause investigation skills.
  • Capability to translate complex findings into clear business insights and recommendations.
  • Experience working with Product Owners, Developers, Operations, and business stakeholders.
  • Strong analytical, organizational, and communication skills.
  • Strong SQL skills for data analysis, reconciliation, reporting, and investigations, including advanced SQL for these tasks.
  • Strong experience analyzing customer, user, organization, or access management data.
  • Ability to gather and document reporting requirements, business rules, metrics, and data specifications.
  • Experience investigating data quality issues, process failures, and operational incidents.
  • Strong understanding of data analysis, root cause investigation, and data validation.
  • Knowledge of identity and access management concepts is highly preferred.
  • Financial services or other regulated industry experience is a plus.

Education

Bachelor’s degree in Computer Science, Information Systems, Data Analytics, Business Analytics, or a related field.

Technologies

SQL, Tableau

Benefits

  • Competitive compensation
  • Comprehensive insurance options
  • 401(k) plan and share purchase plan with matching contributions
  • Paid time off for vacation, holidays, and sick time
  • Paid parental leave
  • Learning opportunities and tuition assistance
  • Wellness and well being programs

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