Data Scientist/Sr Data Scientist, Customer Analytics

American Airlines is hiring a Data Scientist / Sr Data Scientist to drive customer analytics that turn data into actionable insights for Sales and Revenue.

Responsibilities

• Lead and manage projects to build and enhance data, models, and analytic processes supporting Sales and Revenue
• Collaborate with internal and external partners, including vendors and other teams within American Airlines
• Use databases and programming languages to process data and run statistical analysis
• Define and implement best practices across business process improvement, data governance, and automated solutions
• Own validation, data cleansing, maintenance, and strengthen data integrity against business rules and standards
• Stay current on industry solutions and help ensure AA leads the analytical space to improve competitiveness
• Bridge raw data and business strategy by applying statistics, programming, and machine learning to solve complex problems using large datasets
• Collect, clean, and organize large, complex datasets for reliable analysis
• Translate technical findings into actionable business strategies and present results to stakeholders

Requirements

• Master’s degree plus 2+ years of equivalent practical experience in a quantitative discipline (Data Science, Applied Mathematics, Statistics, Operations Research, Business Analytics, Computer Science, Engineering, etc.)
• Experience with Machine Learning, Data Science, and AI-driven techniques (listed multiple times in requirements)
• Proficiency with at least one programming language: Python, R, or Java
• Hands-on experience with data extraction, cleaning, and analysis
• SQL experience
• Data visualization experience (example provided: Tableau)
• Experience in the airline, aviation, or transportation industry
• Experience with Cloud Computing and/or Distributed Computing (example provided: Databricks, Spark, AWS)
• Experience with Microsoft Azure including storage accounts, service principal, Azure Data Factory, and active directory
• Advanced proficiency in Microsoft Excel and PowerPoint
• Ability to perform customer data analysis using complex data sets
• Inquisitive, out-of-the-box mindset focused on improving and innovating with data science solutions
• Strong leadership, communication, creative thinking, analytical, and problem-solving skills
• Ability to move projects forward within time constraints
• Capable of working cross-functionally and communicating with diverse business groups

Technologies

• Machine Learning
• AI-driven techniques
• Python, R, Java
• SQL
• Tableau
• Databricks, Spark
• AWS
• Microsoft Azure, Azure Data Factory, Active directory
• Microsoft Excel
• PowerPoint

Benefits

• Travel Perks: 365 destinations on more than 6,800 daily flights across the global network
• Health Benefits: access to health, dental, prescription, and vision benefits; virtual doctor visits; flexible spending accounts
• Wellness programs
• 401(k) Program: employer contributions depending on the workgroup; available upon hire and, depending on the workgroup, after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Location & Experience

• Location: Fort Worth, TX (onsite)
• Minimum experience: 2 years
• Minimum education: Master’s degree

Team Focus (Why you’ll love this job)

• Deliver actionable insights in a fast-paced environment to support account management, JB/Alliance partners, and other parts of the commercial organization
• Apply engaging analysis, recommendations, and reporting to help transform business and improve decision-making
• Work with B2B data and internal/customer-facing reporting across areas such as agency performance, corporate profile data management, and other sales reporting
• Collaborate with Modern Retailing, Agency and Corporate Programs, Sales IT, DEA IT, and other commercial teams
• Influence the strategic direction of Indirect and Direct by using data and analytics to identify opportunities to optimize

Culture & Inclusion

• Inclusion and diversity are described as the foundation of the workforce at American Airlines
• 20+ Team Member Business Resource Groups focused on connecting team members to customers, suppliers, communities, and shareholders
• Focus on helping team members reach full potential and creating an inclusive work environment