Director, Analytics & Business Intelligence, Digital Product Operations

The College Board’s Digital Product Operations is building an evidence layer that helps product teams measure what matters and improve how they work. In this Director role, you will create product metrics dashboards and adoption measurement frameworks that teams can use independently, while maintaining trusted data governance and dashboard quality across 15+ Digital Product teams.

What you’ll do

• Define and build product metrics dashboards for roadmap maturity, Productboard field completeness, and roadmap change patterns across all 15+ Digital Product teams
• Partner with Product leaders, PMs, and POs to define what “healthy” looks like for each metric, including baselines and targets focused on meaningful improvement
• Design dashboards that are self-serve and easy to interpret, enabling product teams to understand their own health data without relying on translation from ProdOps
• Prepare executive-ready dashboards with minimal oversight from the Senior Director
• Identify data gaps and collaborate with the Planning & Tooling Governance Director to ensure tooling standards support the metrics the function needs
• Build and maintain a measurement framework that tracks how effectively the product group is adopting ProdOps-driven ways of working, including planning practices, tooling standards, and process changes
• Define adoption metrics for major ProdOps initiatives prior to launch, specifying what “adopted” means and how adoption will be measured from day one
• Interpret adoption data to diagnose whether gaps come from awareness, capability, process design, or resistance, then recommend and own follow-through to confirm whether interventions worked
• Track change management signals such as awareness, behavior change indicators, and the difference between leading and lagging adoption signals
• Maintain ongoing dashboard coverage across product and ProdOps metrics, ensuring data remains current, accurate, and trustworthy
• Establish governance standards for metric definitions to prevent measurement drift as the organization evolves
• Conduct regular data quality audits to find and address gaps, inconsistencies, or stale data
• Document metric definitions, calculation methods, and data sources in the ProdOps Info Hub so the framework stays transparent and maintainable
• Coach PMs/POs to read and act on roadmap health dashboards, translating data signals into planning adjustments they can make independently
• Coach the ProdOps team on interpreting function effectiveness metrics and focusing improvement efforts
• Design coaching approaches that build genuine data literacy, not just tool familiarity
• Surface patterns where teams misread or ignore metrics and provide this input to the Senior Director and relevant director for targeted interventions

What you bring

• 5+ years of experience in product analytics, business intelligence, or data analysis within a digital product or technology organization
• Experience measuring and driving organizational change, including tracking awareness and behavior change and owning intervention follow-through when adoption stalls
• Comfort operating with ambiguity, including defining what to measure and how as a function’s ways of working mature
• Demonstrated experience building dashboards and metrics frameworks that teams actually use, including adoption and action, not only technical correctness
• Strong understanding of product management practices, with the ability to design metrics that reflect roadmap maturity, backlog health, and planning consistency
• Strong data governance instincts, including precise metric definitions and documentation that prevents measurement drift over time
• Familiarity with Productboard, Jira, and Confluence as data sources to extract meaningful signals
• Comfort with SQL and APIs to extract and validate data even if you are not the primary technical builder
• Strong coaching and communication skills to translate data into clear, actionable guidance for non-technical audiences without losing accuracy
• Ability to travel 5–7 times per year to College Board offices or on behalf of College Board business
• Authorization to work in the United States for any employer
• Clear and concise written and verbal communication

Tools you’ll work with

• Productboard
• Jira
• Confluence
• SQL
• APIs

Remote location and scheduling

• This is a remote role, aligned to core EST hours
• Candidates near College Board offices can choose fully remote or hybrid, with Tuesday and Wednesday in office
• All College Board employees are required to occasionally travel for in-person business meetings

Hiring process (may vary)

• Resume and application submission
• Recruiter phone/video screen
• Hiring manager interview
• Performance exercise (including live coding)
• Panel interview
• Conversation with leadership and reference checks

Compensation

• The hiring range for this role is $88,000 - $145,000
• Your exact salary depends on location, experience, and how your background compares to others in similar roles at The College Board
• College Board aims to make its best offer upfront, rooted in fairness, transparency, and market data
• Salaries are adjusted by location to support fairness regardless of where you live