Support Desk Data Analyst

NDE, Inc. is seeking a Support Desk Data Analyst to support EOUSA/USAO on a contract basis, onsite in Columbia, SC. The role centers on validating the service desk performance, processes, metrics, and customer satisfaction, and developing reports and recommendations to improve data quality and service delivery. This position offers a salary range of USD 75,000 to 80,000 per year.

Responsibilities

• Performs validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.
• Communicates with analysts and engineers about formal evaluation plans, problems, and results.
• Devises creative solutions to problems.
• Assists with roll-out of systems documentation.
• Produces lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes.
• Generates and interprets complex reports on both current and historical data.
• Performs technical evaluations on assigned personnel.
• Develops standards, methods, and procedures to improve product and service quality, readiness, and availability.
• Identifies, diagnoses and develops plans to resolve problems in response to customer reported incidents; researches, evaluates and provides feedback on problematic trends and patterns across the environment and develops and implements measures to remediate.
• Collaborates with Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables.

Requirements

• 2-4 years of experience in a technical support position
• Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
• 1–2 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
• Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
• Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.

Technologies

• T-SQL
• SQL Server
• SQL Server Reporting Services
• System Center Service Manager (SCSM)
• Cireson Portal

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Period of Performance

1 Oct 2025 – 30 Sept 2026

Place of Performance

Columbia, SC

Equipment Furnished

The government/client will provide equipment to complete job.

Security Requirements

All personnel, including the support required by this initiative, must be United States Citizens, and must meet the DOJ Residency Requirement. It is the responsibility of the Contractor to assure that proposed employees for each aspect of this task have met federal investigative standards and are suitable for employment and/or access to national security information. Certification of requirements from either the Office of Personnel Management (OPM) or the Defense Industrial Security Clearance Of

Work Location

In person