Data Analyst, Salesforce Systems Specialist

thread is hiring a hybrid Data Analyst, Salesforce Systems Specialist in Anchorage, AK to combine reporting and analytics with first-line Salesforce support.

Responsibilities

• Collect, validate, and analyze data to support project and organizational decision-making
• Develop and maintain dashboards, reports, and visualizations for key performance indicators (KPIs)
• Collaborate with project managers and program staff to define data requirements and reporting needs
• Identify trends, patterns, and opportunities to support program and process improvement
• Track current early childhood education trend data
• Provide data analysis leadership for development, review, and evaluation of survey and research reports
• Support forecasting, planning, and scenario analysis for ongoing and future initiatives
• Ensure data accuracy, consistency, and integrity across multiple data sources
• Translate complex data into clear, actionable insights for non-technical stakeholders
• Assist with preparing reports, presentations, and supporting materials
• Recommend data-driven improvements to enhance processes and program outcomes
• Use AI-powered tools to accelerate data cleaning, pattern identification, and exploratory analysis
• Serve as the first line of support for internal Salesforce users across the organization
• Field and respond to staff questions, requests, and issue reports
• Triage issues to determine urgency and whether they can be resolved directly or need escalation to the Salesforce Administrator
• Track recurring or frequently reported issues to identify patterns related to system or training needs
• Communicate system updates, changes, and improvements to users
• Stay current with Salesforce updates, best practices, and community resources

Requirements

• Associate’s degree, preferably in Computer Information Systems, Information Technology, or a related field (or equivalent combination of education, training, certifications, and relevant work experience)
• Experience with Salesforce or like CRMs preferred
• Current or interest in pursuing Salesforce certifications, including Salesforce Administrator
• Strong analytical and problem-solving skills
• Demonstrated experience in data analysis supporting projects or programs, including ability to pull, organize, manage, and interpret data
• Ability to translate business requirements into technical solutions
• Excellent technical writing and verbal communication skills to explain technical findings clearly
• Attention to detail to ensure accuracy
• Proven ability to manage multiple priorities and meet deadlines
• Ability to work collaboratively with stakeholders at all levels
• Experience training users on systems or tools
• Experience working with nonprofit organizations
• Familiarity with Salesforce tools including Account Engagement (Pardot), and Forms Assembly
• Experience developing and documenting policies and procedures
• Project management experience, including delivering projects on time and within scope
• Current driver’s license
• Must pass background check and provide references and valid identification

Technologies

• Salesforce
• Account Engagement (Pardot)
• Forms Assembly
• Microsoft Word, Excel, Access
• Zoom
• PowerPoint
• Outlook

Benefits

• 20 days of PTO (starting)
• 14 paid holidays
• 403b match
• High-Deductible Health Plan with HSA option (employer contributes to HSA)
• Dental
• Vision
• Life
• All premiums covered 100% for employee’s health, dental, vision and life
• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Free thread services

Schedule & Compensation

• Position Hours: Monday-Friday, 9am-5pm, other hours as needed
• Work Location: Hybrid remote in Anchorage, AK 99501
• Address: 111 W. 16th Ave, Suite 205, Anchorage, AK 99501
• Position Type: Full-Time, 40 hours/week
• Classification: Exempt, Permanent
• Supervisor: Chief Administrative Officer
• Starting Compensation Range: $66,000 - $71,000 annual salary
• Pay: $66,000.00 - $71,000.00 per year

Physical Requirements & Working Conditions

• Prolonged periods of sitting and working at a computer
• Frequent use of hands and fingers to operate a computer (keyboard and mouse), phone, and other office equipment
• Ability to communicate effectively in person, by telephone, video conference, and electronically
• Ability to move about the office and access work areas, meeting spaces, and office equipment
• Occasional standing, walking, bending, reaching, and lifting or carrying up to 20 pounds
• Occasional travel for meetings, trainings, or other organizational activities
• Occasional evening or weekend work as needed
• Ability to maintain focus and perform detailed work for extended periods
• Prolonged periods of viewing computer screens and analyzing data from multiple sources
• Ability to distinguish and interpret text, numbers, charts, graphs, and other data visualizations
• Ability to participate in virtual and in-person meetings, trainings, and presentations
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions