Mortgage Servicing Sr Data Analyst (On-site)

This on-site Senior Mortgage Servicing Data Analyst role in Coppell, TX focuses on leading analytics-driven initiatives to improve operational performance and client service for internal operations.

Responsibilities

• Own accountability for a defined group of operational departments or third-party clients, identifying and implementing new operational or client-focused strategies.
• Collaborate in a team-driven environment, contributing to the design and execution of value-added strategies that influence current practices and policy.
• Monitor key operational risk metrics, investigate issues, and coordinate resolutions to mitigate risk and protect service quality.
• Compile performance metrics for monthly operational or client reviews and propose additional metrics to enhance visibility.
• Communicate complex ideas clearly to performance managers and assess potential obstacles to implementation through active listening.
• Maintain working knowledge of existing business processes and reporting frameworks.
• Retrieve and access data from the data warehouse to support analysis and reporting needs.
• Engage in query optimization and performance tuning to improve data retrieval efficiency.
• Mentor teammates in SQL programming, sharing best practices and guidance.
• Present ideas and findings succinctly to diverse audiences, including operations staff and senior leadership.
• Perform related duties as assigned by management.

Requirements

• Bachelor’s degree in an analytical, quantitative, or STEM field.
• Graduate degree preferred.
• 5+ years of relevant data analyst experience in a financial setting.
• Strong business communication skills and ability to thrive in a collaborative environment.
• High attention to detail, with the ability to multi-task, meet deadlines, and work well both independently and with others.
• Proficiency in Excel, including graphs, pivot tables, and formulas.
• Experience visualizing data in Tableau, Power BI, R, or Python.
• Expertise in SQL programming and optimization.
• Fast learner capable of assimilating new ideas in a fast-paced environment.
• Prior experience performing business, data, and statistical analysis is a plus.
• Experience with PowerPoint and Visio is a plus.
• Natural entrepreneurial interest is a plus.

Technologies

• Excel
• Tableau
• Power BI
• R
• Python
• SQL
• PowerPoint
• Visio

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave, Parental Bonding Leave, and Caregiver Leave
• Adoption Assistance
• Tuition and Certification reimbursement
• Employee Mortgage Loan Program
• Newrez Employee Emergency and Disaster Fund to support team members facing hardship

NEWREZ NOW

• 1 company-paid Volunteer Time Off day with over 40,000 volunteer hours contributed since inception
• Matching Gifts Program – dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group

WHY NEWREZ

We invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

EQUAL EMPLOYMENT OPPORTUNITY

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Differences make us stronger.