Network Operations Analytics Engineer

Responsibilities

• Design and implement data collection methods to systematically capture key performance metrics across missions; improve data quality and collaborate with vendors to enhance tools.
• Refine customer reporting requirements and develop detailed mission reports aligned with operational objectives.
• Analyze trouble ticket data, generating reports on creation, response, and resolution times; identify trends and categorize issues to boost operational performance.
• Monitor network performance by analyzing bandwidth utilization (peak and average) and evaluating performance throughout the mission lifecycle.
• Create comprehensive process documentation and establish a repeatable framework for future mission support.
• Present recommendations, reporting, and technical findings to senior Government and military leadership to support decision making.
• Develop unique data sets using existing tools and recommend additional tool sets to enhance data collection.
• Engineer and recommend new tools or scripted solutions to meet mission needs.
• Develop reporting tools and reports that meet customer objectives; manage data storage and retention; supply ad hoc reporting as required.
• Conduct analysis and assessments of emerging technologies and their applicability to operations.
• Propose functional solutions to satisfy stakeholder requirements and deliver detailed periodic reports supporting Joint Network Operations Center (JNOC).

Requirements

• U.S. citizenship and active DoD Secret clearance.
• Current DoD 8570 IAT Level II certification (examples: CompTIA Security+ CE, CCNA Security, CySA+).
• CCNA certification highly desired.
• Experience with network management platforms and ticketing systems.
• Database experience.
• Minimum 6 years of relevant experience.
• Education: Master’s degree required; or Bachelor’s with 8-12 years of relevant experience or Master’s with 6-10 years; alternative combinations may be considered in lieu of degree.

Benefits

• Competitive total compensation.
• Health and well-being coverage, including HSA, FSA, dental, vision, and 24/7 EAP.
• Income protection and life insurance options, including Term Life, Group Universal Life, Optional Dependent Life, AD&D, and business travel accident coverage.
• Paid leave options.
• 401(k) plan with company match.
• Employee Stock Purchase Plan with a 10% discount.
• Family benefits such as center-based and in-home childcare, Sittercity access, and Dependent Daycare Flexible Spending Accounts.