AI Operations & Data Analyst

Canon U.S.A., Inc. is hiring an AI Operations & Data Analyst to support Field Service operations with measurable improvements to machine learning models and automated workflows. This hybrid role focuses on developing and validating AI-enabled data pipelines, monitoring model performance and reliability, and translating complex results into clear dashboards for executive stakeholders.

What you’ll do

• Deliver standard reports and data visualizations by required deadlines with consistent and reliable accuracy.
• Develop and implement AI solutions that automate and improve the efficiency of analyses of large confidential data files to support company goals and objectives.
• Audit and validate AI-generated outputs, including LLM summaries, automated customer updates, and predictive models, to reduce hallucinations and ensure operational accuracy.
• Track real-time reliability, bias mitigation, and accuracy metrics for deployed operational AI models.
• Convert ambiguous business challenges into structured data workflows, automation pipelines, and measurable KPIs.
• Design intuitive Tableau and Power BI dashboards and turn complex AI findings into executive-ready narratives.
• Create data summaries and visualizations, with the ability to present results through multiple formats such as presentations, interactive platforms, and reporting.
• Partner with engineering teams to scope, test, and deploy high-impact workflow automation.
• Develop advanced AI capabilities focused on data collection, consolidation, and analysis of real-world service operations data, with an emphasis on Field Service to produce actionable insights.
• Support development of data visualization solutions and training so key stakeholders can use the tools to drive improvements.

What you bring

• A Bachelor’s degree in a relevant field (or equivalent experience) plus 3 to 5 years of related experience.
• 3+ years of experience in data analytics, operations analytics, or chain, or print management operations.
• Familiarity with AWS ecosystem cloud platforms and LLM orchestration frameworks such as LangChain.
• Experience supporting large enterprise accounts or client-facing delivery.
• Strong knowledge of Microsoft Excel, including pivot tables, charts, graphs, and complex formulas.
• High attention to detail with a consistent focus on accuracy.
• Ability to work overtime as required, particularly during monthly reporting for management meetings.
• Preferred: education/experience in Business, Mathematics, Statistics, Analytics, Finance or similar disciplines; additional analytic experience; product/solutions sales experience.
• Helpful: Microsoft Access (or similar database skills); Salesforce.com and Oracle; Power BI, Tableau, Domo, or other reporting packages.

Tools you’ll use

• AWS ecosystem, LangChain
• LLM summaries
• Tableau, Power BI, Domo
• Microsoft Excel, Microsoft Access
• Salesforce.com, Oracle

Compensation and work schedule

• Location: Melville, NY (hybrid)
• Salary: USD 69,300 - 103,770 per year
• Work style: Full time with a hybrid schedule, in office three days per week and the option to work from home the remainder, unless business needs require additional in-office attendance.

Benefits

• Competitive compensation package including medical, dental, and vision.
• 401(k) Savings Plan.
• Discretionary profit sharing and discretionary success sharing.
• Educational assistance.
• Recognition programs, vacation, and an employee referral bonus.
• Employee discounts and “Dress for Your Day” attire program (casual is welcome based on job function).
• Volunteer opportunities to support the local community.
• Swag, including a Canon welcome kit and official merch.