Consumer Banking Data Scientist Director - American Dream

Senior analytics leader will direct the analytics program for the American Dream Initiative within JPMorganChase's Consumer Banking Customer Data & Analytics team, onsite in Columbus, Ohio.

Responsibilities

• Shape and lead the customer analytics strategy for the American Dream Initiative, aligning measurement, prioritization, and outcomes with core business goals.
• Build, mentor, and manage a high-performing analytics team to deliver impactful insights across the customer lifecycle, performance metrics, and program effectiveness.
• Create and govern a performance measurement framework with KPIs, executive reporting, experimentation, and impact assessment to drive data-informed decision making and program optimization.
• Collaborate with Product, Marketing, Research, and business partners to craft data-driven engagement strategies that improve acquisition, deepening, and retention.
• Apply emerging AI, machine learning, and analytics capabilities to develop innovative solutions that enhance customer outcomes and advance program objectives.
• Translate complex analyses into clear narratives and recommendations for senior leaders, balancing strategic ambition with operational feasibility, risk discipline, and measurable results.

Requirements

• Master’s degree or PhD in a quantitative field and 10+ years of analytics experience.
• Proven senior leadership experience building and developing multidisciplinary analytics teams within a large enterprise.
• Deep expertise in data science and analytics, including hands-on work with predictive modeling, statistical analysis, segmentation, and experimentation.
• Track record of delivering AI, ML, and analytics solutions that drive measurable business outcomes, ideally in financial services or consumer products.
• Strong business acumen with the ability to frame analytical problems in business terms and translate insights into executive-level recommendations.
• Experience leading analytics across multiple concurrent domains, balancing near-term delivery with long-term capability development.
• Exceptional stakeholder management and communication skills, with a history of influencing senior leaders and cross-functional partners.
• Proficiency in Python and/or R, and experience with modern data platforms such as Snowflake or Databricks.
• Solid project and program management capabilities, including defining success metrics, managing risks, and driving execution across complex initiatives.

Technologies

• Python
• R
• Snowflake
• Databricks

Benefits

• Base salary determined based on the role, experience, skill set and location
• Commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching