The City of Worcester is seeking a Data Analyst for the Worcester Fire Department. Reporting to the Supervisor of Administration, this position administers and supports departmental technology systems and data reporting solutions, and acts as the primary liaison with City technology teams and third-party vendors.
Location and Work Schedule
Worcester, MA (onsite). Regular onsite attendance is required. This is a full-time role and is exempt.
Compensation
Salary: USD 71,296 - 93,378 per year.
- Hiring salary range: $71,296.80 to $82,316.91 annually
- Full salary range: $71,296.80 to $93,378.77 annually
An excellent benefits package is included.
Role Summary
The Data Analyst administers and supports department technology systems and data reporting solutions. The role supports statistical reporting to local, state, and federal agencies, develops dashboards and reports, and partners with City teams and vendors to implement technology and improve operational efficiency.
Key Responsibilities
- Administer, configure, and support department technology systems, including Records Management Systems (RMS), permitting platforms, SharePoint, reporting platforms, mobile applications, and other enterprise software.
- Lead technology implementation projects from planning through deployment, including requirements gathering, testing, configuration, documentation, training, and ongoing support.
- Develop and maintain reports, dashboards, data visualizations, and statistical reports using Microsoft Excel, ArcGIS, Power BI, SQL-based data sources, and other reporting tools.
- Collect, analyze, and submit departmental statistical data to local, state, and federal agencies while meeting reporting requirements.
- Evaluate business processes and develop technology-based solutions to improve operational efficiency and reduce manual processes.
- Serve as the primary technology liaison between the Fire Department, DoIT, Worcester GIS, other City departments, and third-party software vendors.
- Provide end-user technical support for computers, printers, mobile devices, audiovisual equipment, software applications, and related technology; coordinate complex issues with DoIT and vendors.
- Administer department mobile technology, including apparatus iPads, mobile applications, user accounts, and associated hardware.
- Maintain department SharePoint sites, internal webpages, forms, workflows, and collaboration resources in accordance with City standards.
- Create technical documentation, standard operating procedures, user guides, and training materials, and provide technology training to department personnel.
- Coordinate hardware and software evaluations, purchasing recommendations, inventory management, lifecycle planning, and equipment replacement.
- Stay current on emerging technologies and recommend solutions that improve departmental operations and service delivery.
- Attend meetings with department leadership, City departments, and vendors to coordinate technology initiatives and ongoing projects.
- Perform related duties as required.
Required Qualifications
- Knowledge of computer information systems, enterprise software, Microsoft 365, networking fundamentals, printers, mobile devices, and related hardware.
- Ability to administer enterprise software platforms and coordinate system implementations.
- Knowledge of Microsoft Excel, Power BI, SharePoint, Forms, Power Automate, Adobe Acrobat, and related business applications.
- Ability to analyze business processes and recommend technology-based improvements.
- Ability to develop reports, dashboards, technical documentation, and user training materials.
- Strong analytical, organizational, project management, and problem-solving skills.
- Ability to explain technical concepts to non-technical users and establish effective working relationships with employees, City departments, vendors, and outside agencies.
- Ability to manage multiple projects, prioritize competing deadlines, and work independently using sound judgment.
- Associate’s degree in computer science, information systems, information technology, data analytics, or related field.
- Two (2) years of experience in technical support, systems administration, data analysis, or business systems support, or an equivalent combination of education and training and four (4) years of relevant experience.
- Excellent written and verbal communication.
Preferred Qualifications
- Bachelor’s degree in computer science, information systems, data analytics, or related field.
- Experience with municipal government technology systems.
- Four (4) years of experience implementing enterprise software platforms.
- Two (2) years of experience with Power BI, SQL reporting, GIS applications, SharePoint, and Microsoft Power Platform.
- Four (4) years of experience managing technology projects and coordinating third-party vendors.
- Two (2) years of experience developing technical documentation and conducting end-user training.
Technologies
- Records Management Systems (RMS)
- SharePoint
- Microsoft Excel
- ArcGIS
- Power BI
- SQL-based data sources
- Microsoft 365
- Forms
- Power Automate
- Adobe Acrobat
- Power Platform / Microsoft Power Platform
- GIS applications
- Mobile applications
- Apparatus iPads and mobile technology
- Audiovisual equipment
Application Preference Deadline
Applications received prior to or on Friday, August 14, 2026, will receive preference. This posting is open until filled.
